Research Intern, ezCater
The national hourly compensation range for this position is $29/hour - $35/hour.*
More information about location
Online marketplace for business catering
Job no longer available
Online marketplace for business catering
501-1000 employees
Job no longer available
The national hourly compensation range for this position is $29/hour - $35/hour.*
More information about location
501-1000 employees
Company mission
To provide businesses with access to high-quality and fast corporate catering, 24/7.
Role
Who you are
- Passionate about understanding human behavior and influencing how people interact with the world
- Eager to learn from a multidisciplinary Research team
- Strong communication and presentation skills (verbal and written)
- Able to multitask and work in a fast-paced, collaborative team environment
- Experienced in data-gathering and analysis techniques across qualitative and quantitative methods
- Familiarity with analytical, qualitative, and design tools
- Creative with a point-of-view, but always open to new ideas and collaborating closely with a cross-functional team
- Soft skills that are as well developed as your research skills
- An ability and desire to learn and grow in a fast paced environment, dealing well with ambiguity and focusing on driving impact
- A sharp mind, a soft heart and a large funny bone
What the job involves
- You'll work closely with a cross-functional team, learning from experienced professionals while diving deep into the minds of our users
- Your goal will be to help create beautiful and engaging products that make a real impact
- In this role, you'll gain an in-depth understanding of how our customers discover, evaluate, and order food for work
- By conducting both qualitative and quantitative research, you'll identify ways to improve the customer experience and ensure successful ordering
- You'll be an integral part of the ezCater Research team, collaborating with Customer Insights Researchers, UX Researchers, and various cross-functional stakeholders across our Growth and Technology departments
- You'll regularly share your insights and "aha!" moments with your partners, contributing to discussions on how to elevate the customer experience to the next level
- Learn about our users, product, and market
- Conduct qualitative and quantitative research (e.g. evaluative user testing, competitive reviews, surveys, user interviews, etc.) to improve ezCater products and/or marketing
- Work closely with a full-time researcher on study design, execution, and analysis
- Present relevant insights to a variety of stakeholders and partners
- Make recommendations on product requirements, design decisions, user experience, and/or marketing messages
- Collaborate with other members of the Research team and our internal partners (Product, Analytics, Design, Marketing, and/or Sales)
- Participate in multidisciplinary brainstorms, working sessions, and other collaborative discussions
- Remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office
Application process
- Please have fun with the Cover Letter portion of the application! It does not need to follow “traditional” cover letter guidelines - we would love for you to write 150-500 words explaining why you are interested in ezCater and the role, and highlighting anything else you think we should know!
Our take
ezCater is an online marketplace app that provides catering options for businesses, working with food providers who enter their menus onto the app for customers to browse. ezCater sends each store its orders and handles customer service while the food providers fulfil the orders.
ezCater profits by charging a small commission on all orders that restaurants fulfil. The company counts JLL, RingCentral and the San Francisco 49ers among its customers. It previously fuelled expansion through acquisitions such as online catering platform GoCater in 2018 and MonkeySoft Solutions in 2019.
ezCater has enjoyed strong growth so far, in part by focusing on meal deliveries to a growing hybrid workforce as an employee benefit. It has been eyeing an IPO for some time, though these plans are yet to come to fruition. In the meantime, it has continued to develop its technology and unveiled a new supplier diversity program to uplift small businesses owned by underrepresented groups.
Steph
Company Specialist at Welcome to the Jungle
Insights
26% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Dec 2021
$100m
SERIES D
Apr 2019
$150m
SERIES D
Total funding: $433.9m
Company benefits
- Unlimited Vacation
- Stock Options
- Medical & Dental Insurance
- Subsidized MBTA Passes
- 401k Match
- Stocked Kitchen
- Company Outings
- Parental Leave
- Cupcakes
Company HQ
Financial District, Boston, MA
Leadership
Stefania Mallett
(Co-Founder & Director)Former CEO of the company. Studied at MIT before spending 20 years in leadership positions at firms including IntraNet, Taskmail, More than Words, and InSite Marketing Technology.
Salary benchmarks
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