Operations Lead, Beam
£45-60k
+ Share Options
Reinventing welfare services with Tech & AI
Job no longer available
Reinventing welfare services with Tech & AI
101-200 employees
Job no longer available
£45-60k
+ Share Options
101-200 employees
Company mission
To give everyone access to human-centred welfare services.
Role
Who you are
- A people leader - arriving with an impressive background of managing high achieving teams: striking the balance between a positive working culture and a drive to achieve targets
- A developer of talent - you want to get the most out of a diverse team! Our Operations team is made up of people from diverse backgrounds: ranging in age, experience, skills and life experiences
- Entrepreneurial - excited to own an integral part of our service, constantly driven to get things done and lead from the front
- Results driven - Constantly tracking KPIs and OKRs to support your team in achieving social impact targets on a monthly basis
- Data led - Use data and numbers to make decisions and to recommend next steps
- A problem solver - you thrive on meeting problems with creativity and innovation
- Passionate about our service - a deep desire to revolutionise services for those left behind, excited by the opportunity to empower our people and build a working mode that scales impact
What the job involves
- As an Operations Lead, you’ll support a brilliant team of caseworkers (known as Pathway Coaches) and the amazing people referred to Beam (known as Members) on their remarkable journey out of homelessness and into stable work/housing
- This position offers the unique blend of managing a team that delivers a crucial service, alongside strategising and executing operational change. Both of which impact the lives of hundreds of disadvantaged people on a monthly basis
- Creating a positive, impactful working culture - You’ll foster a culture of high performance and top quality support in an emotive and complex environment
- Making lasting change in the way(s) we work - Constantly looking at how we can improve, you’ll hypothesise and run multiple tests to improve our ways of working
- Solving complex problems - no two outcomes are the same, you’ll find creative ways to unblock barriers to entry for various disadvantaged groups, ensuring our support plans are tailored to each member
- Leading delivery on our contracts - Collaborating with our partnerships team, measuring performance and delivering to our contracts to provide the critical support our members need
Application process
- 30-minute video call with our Talent Partner
- Timed practical test, giving you a better sense of the role
- People-related scenarios
- 3 final interviews with people at Beam
Salary benchmarks
Our take
Trusted by over 100 government partners, Beam is a social enterprise that brings AI to welfare services. Enabled by tech and AI, their caseworkers have supported thousands of underserved people into homes and jobs, whilst their software has slashed admin for thousands of frontline workers across the UK.
Beam is funded by established names in the UK tech scene, the world's top impact funds and the Mayor of London. Founder and CEO, Alex Stephany, brings a track record from his previous startup backed by Index Ventures and was even named Purpose Entrepreneur of the Year 2024. The rest of Beam's senior team has their own wealth of experience from a variety of leading startups, tech, and social impact businesses like Arm, Multiverse, and GoCardless.
Beam has also won multiple awards, including a Queen's Award - one of the UK's most prestigious business awards - and has twice been voted as one of the top 100 places to work in the UK. Their work has been covered widely in the media, with features from the BBC, The Times, FT, Forbes and The Independent.
AI has the potential to be a game changer for social workers and in a recent pilot, Beam's AI tool, Magic Notes, reduced the time spend on administrative tasks by over 60% and cut assessment write-ups from four hours to just 90 minutes. As councils explore next steps, Beam's technology is already redefining how frontline workers deliver care, so they can spend more time on what matters most.
Steph
Company Specialist at Welcome to the Jungle
Meet the team
5 people
Rachel Astall, CCO
Our mission
Our 5-person C-Suite brings together leaders from tech, care work and AI - bringing a wealth of diverse experience.Insights
61% female employees
61% employee growth in 12 months
Glassdoor (3.9)
Company
Company benefits
- Share options: Be a Beam owner with EMI-qualifying share options
- Access to therapy, coaching, classes & content - powered by Oliva
- 1:1 workplace coaching with Oliva
- Your own financial well-being coach, through Bippit
- Generous Holiday - 25 days with 3 additional days over the Christmas period + bank holidays
- Work remotely up to 6 weeks a year
- Eligible for a 6-week sabbatical after 3 years in service
- Nursery scheme through Gogeta
- Healthcare cover through Benenden Health
- Enhanced parental leave: Primary Caregiver leave 18 weeks and Secondary Caregiver leave 4 weeks
- £200 WellBeam budget for activities enhancing wellbeing and professional development
- Annual membership to Shoreditch Exchange gym (London office only)
- Pension scheme where we contribute 4% of your salary and you contribute 5%.
- Free subscription to the Calm meditation app
- Discounted bike and accessories with Cyclescheme, and tech products with Techscheme
Company values
- Mission first: We drive the mission for those we serve with heart, grit and zero ego
- Aim high and deliver: We deliver outsized impact through setting and executing against ambitious targets
- Raise the pace: We move with urgency and accelerate others, without compromising excellence
- Get better together: Everything is a work in progress. We constantly work on improving ourselves and Beam
Company HQ
London, UK
Articles
Leadership
Alex Stephany
(Co-Founder & CEO)Previously CEO of JustPark, a leading online marketplace for parking with over 4M customers backed by Index Ventures. Expert on the sharing economy and author of The Business of Sharing (Macmillan).
Seb Barker
(Co-Founder & COO)Helped pioneer personalised healthcare for the NHS. Worked on the world's first social impact bond in homelessness.
People progressing
Ryan joined in 2020 as an Operations Executive. Since then, they have held a number of roles and are now the Head of Operations.
Diversity, Equity & Inclusion at Beam
- We work hard to build teams that are diverse in every way.
- We’re committed to creating inclusive hiring processes which allow people with diverse backgrounds to showcase their talents
- We particular encourage applications from those who are underrepresented in startups: those from black and underrepresented ethnic groups and people with lived experience of homelessness/social disadvantage
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