Digital Community Manager, LegalZoom

• 5+ years of experience in client-side community management, reputation management, or media
• Senior-level understanding of digital marketing and social media, including industry trends that impact GTM strategies and fluency reporting on performance across platforms
• Senior-level data analysis/spreadsheet skills (formulas, pivot tables, etc.)
• Experience leading complex cross-functional projects from inception to action
• Excellent written and verbal communication skills
• Proficiency in the Google Suite
• Success in the role will require senior-level skills in cross-functional communication, project and vendor management, and data analysis

Desirable

• As a Digital Community Manager, you will be part of our Product Marketing team
• This position will be responsible for analyzing and improving LegalZoom's reputation anywhere it's discussed
• Build, manage, and report on LegalZoom's reputation management programs across third-party platforms, such as TrustPilot and the Better Business Bureau
• Represent LegalZoom in specific digital communities/social platforms and engage directly with customers in partnership with our Social & Creative teams
• Lead the Customer Care escalation process from inception to resolution
• Working with Engineering and Data Science, develop automated approaches to managing and analyzing the data that flows through these platforms
• Develop and maintain dashboards and reports to track key brand reputation metrics
• Regularly report program results and trends in the resulting data to senior leadership
• Work cross-functionally to get the right insights to the right people at the right time