Customer Service Executive, M&G
PIA
We also offer Share Save and our Share Incentive Plan
More information about location
2 days a week in office
International savings and investments company
Be an early applicant
International savings and investments company
1001+ employees
Be an early applicant
We also offer Share Save and our Share Incentive Plan
More information about location
2 days a week in office
1001+ employees
Company mission
To help people manage and grow their savings and investments, responsibly.
Role
Who you are
- You will be an excellent communicator, both verbally and written, with a strong customer focus, and be able to actively listen to and empathise with the customer
- Experience of customer service and administrative environments (preferably in financial services, but not essential)
- Experience of handling calls in a Call Centre environment
- Some experience of handling emails/secure messages in a contact centre environment desirable
What the job involves
- Prudential International Assurance (PIA) is an Irish regulated life insurance company and part of the M&G plc group. PIA offers investment, protection and savings products to UK residents, residents of certain crown dependencies and residents (typically expatriate) in selected European countries
- The Contact Centre team will play a key role in ensuring customers and advisers have the best possible experience in their voice and digital communications with PIA
- The Customer Service Executive (CSE) will play a key role in communicating with customers and advisers through incoming and outgoing calls, and respond to incoming emails and scanned letters, from customers and advisers, supporting a range of products
- You will be key to accomplishing PIA’s organisation vision by achieving personal objectives, working as part of a team and acting as a role model to colleagues. You will in turn be supported with your own development and career progression
- As a Contact Centre team member, you will be part of a small, friendly team who support each other to deliver great customer service
- To provide an excellent customer and adviser experience, supporting customers and advisers through new business and servicing journeys across a range of products
- To inform customers and advisers by providing product and service information, answering questions, educating them on the use of the website and explaining procedures
- To update customer information and contact interaction history on the system and create work requests for other business units to ensure a seamless service to customers
- To constantly identify and embrace opportunities for improvement
- To actively participate in learning and development opportunities to maintain and update job knowledge and achieve personal and team objectives
Application process
- End Date: January 5, 2026
Our take
Established through a merger with Prudential's UK and Europe operation in 2017, M&G has emerged as a leading savings and investment company. Combining five prominent brands under one umbrella - M&G Real Estate, M&G Investments, Pru, M&G Wealth, and Infracaptial - the company boasts a robust global financial services operation.
M&G's commitment to enhancing its platform's offerings is evident through substantial investments in service and support infrastructure. Innovations such as deep back-office integration, cloud-based customer relationship management tools, and e-signature software underscore the company's dedication to providing top-notch solutions.
Catering to a diverse clientele ranging from individuals to major enterprises, M&G continues to expand its international presence. The company's strategic focus on diversifying its thematic range and leveraging advancements in AI and Big Data reflects its proactive approach to capitalizing on emerging opportunities. Through new hires and a forward-thinking mindset, M&G is poised to maintain its position as a key player in the ever-evolving landscape of savings and investment.
Steph
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Company benefits
- 8% non-contributory pension plus up to 5% matching
- Life Assurance & Death in Service
- Support, feedback and development programmes to help you reach your full potential
- Flexible culture and ways of working
- Focus on health & wellbeing
- 30 days holiday as standard (excluding bank holidays), with the ability to purchase an additional 5 days
- Time off when you need it includes carer's leave, faith leave, grandparent leave and career breaks
- New parents receive up to 26 weeks of full pay while on leave
- 4-week back-to-work transition for new parents: work 80% of your contractual hours, be paid for 100%
- New parents can take family leave in flexible blocks within the first year of birth/adaoption
Company HQ
City of London, London, UK
Leadership
Andrea Rossi
(CEO, not founder)Co-Founder & Director at REsustain. Former CEO of AXA, and was an FC Girondins de Bordeaux Board Member.
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