Forward Deployed Engineer, Clerk Chat

• You're a technical problem-solver who combines prompt engineering expertise with strong customer-facing skills
• You thrive on building reliable AI agents for voice and messaging channels, crafting prompts that handle complex conversations while maintaining accuracy and compliance
• Equally comfortable writing code to connect APIs as you are training customer teams, you understand that successful AI deployments require both technical excellence and deep customer empathy
• You're excited by the challenge of making AI work seamlessly in real-world customer service environments
• Prompt Engineering Experience - Proven track record of writing and optimizing prompts for production LLM applications, with deep understanding of prompt reliability and edge case handling
• Technical Integration Skills - Hands-on experience with REST APIs, webhooks, and API implementations
• Customer-Facing Excellence - Strong communication skills with ability to translate technical concepts for non-technical stakeholders and manage enterprise client relationships
• Systems Thinking - Ability to design scalable solutions across distributed systems while debugging complex integration issues in real-time
• Travel Flexibility - Willingness to travel up to 30% for on-site customer deployments, training sessions, and strategic implementations

Desirable

• This is an exciting time to join Clerk Chat
• We’re small enough that every individual has a big impact, but we’re growing fast enough that there’s tremendous room for career advancement
• Build & Deploy AI Agents - Design and implement custom voice and messaging agents for enterprise clients, from initial prompt development through production deployment
• Master Prompt Engineering - Create robust, reliable prompts that handle complex customer conversations across industries, ensuring compliance and accuracy at scale
• Integrate Systems - Connect AI agents with customer platforms via APIs, webhooks, and custom integrations to create seamless workflows
• Partner with Customers - Work directly on-site with clients to understand their needs, train their teams, and ensure successful adoption of AI solutions
• Drive Product Innovation - Influence our product roadmap by bringing customer insights back to the team and building proof-of-concepts for new capabilities
• Optimize Performance - Continuously refine AI agent behavior based on real-world data, improving resolution rates and customer satisfaction metrics