Client Operations Lead, Sharebite
$55-65k
Meal benefits platform
Be an early applicant
Meal benefits platform
21-100 employees
Be an early applicant
$55-65k
21-100 employees
Company mission
To feed every worker in America.
Role
Who you are
- Experience coaching or leading geographically dispersed field teams
- Bachelor’s degree or equivalent experience
- 3-5 years of experience in Operations, Client Operations, Hospitality Operations, Logistics, Customer Success, or Project Management
- Experience leading projects and managing multiple priorities in a fast-paced environment
- Strong organizational and problem-solving skills
- Comfortable working cross-functionally with multiple internal teams
- Excellent written and verbal communication skills
- Experience building processes, SOPs, or operational documentation
- Familiarity with Google Workspace, Slack, and other operational tools
- Travel will be required 50-75% of the time to visit client sites, support launches, audit operations, and work directly with our field teams to make sure every site is running successfully
- Ability to analyze data and use it to improve operational performance
What the job involves
- As Client Operations Lead, you will ensure clients receive a consistent and successful operational experience from onboarding through daily service
- You will collaborate with Account Management, Care, Logistics, Growth, Product, and on-site teams to launch new clients, enhance existing operations, and develop scalable processes as the company grows
- This role is equal parts project management, operations, and leadership
- You’ll work cross-functionally to solve problems, improve the client experience, and support the Client Operations program while identifying opportunities to make our operations more efficient
- This role is based on Los Angeles or the San Francisco Bay Area and the majority of clients in the scope of this role is based in California
- Partner with Sales and Account Management to understand each client’s operational needs before launch
- Lead client walkthroughs and develop site-specific operating procedures
- Coordinate onboarding and launch timelines across internal teams
- Build staffing plans and operational playbooks for new clients
- Support onsite launches when needed to ensure a successful go-live
- Identify risks early and work with internal teams to resolve them before launch
- Own the day-to-day operational success of assigned client sites
- Monitor client performance and identify opportunities to improve service
- Investigate operational issues and partner with the appropriate teams to resolve them
- Build and maintain SOPs for client sites
- Review operational metrics and recommend process improvements
- Partner with Account Managers on client feedback and ongoing operational needs
- Recruit, onboard, train, and coach Client Operations Associates (COAs)
- Support Site Leads through regular check-ins and performance coaching
- Conduct site visits to ensure service standards are being met
- Develop staffing plans and coordinate coverage across multiple markets
- Build a strong team culture focused on accountability, communication, and client service
- Create scalable processes that improve consistency across the COA program
- Develop training materials, documentation, and operational resources
- Lead implementation of new operational tools and technology
- Identify manual processes and recommend more efficient solutions
- Partner with leadership on strategic initiatives that support the growth of the Operations team
Our take
Sharebit is a corporate catering company out to serve modern workplaces, striving to connect teams through food. Its platform streamlines food delivery for companies, operating a no-contact ordering system to make corporate catering as seamless as possible.
The company of course benefitted from a boom in business as workplaces adjusted to post-pandemic operations, but has also seen good business since. It has made noteworthy partnerships, including with the likes of Credit Suisse and Neuberger Berman.
With good funding at its back, Sharebit continues to expand across major metropolitan markets in the US. It has received industry recognition, for example from Deloitte's Technology Fast 500 in 2024, and it will be exciting to see what the company does next.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Feb 2024
$13.6m
LATE VC
Jun 2022
$39m
SERIES B
Total funding: $80.7m
Company HQ
Civic Center, New York, NY
Leadership
Dilip Rao
(CEO & Co-founder)Graduated from Columbia Business School with a Master's Degree in Business Administration. Previously worked as an Analyst at Goldman Sachs and Credit Suisse.
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