Senior Manager of Web Experience Design, Toast

• This role is ideal for a leader who thrives in a collaborative environment, fosters a culture of growth and learning, and brings a strong blend of vision and execution
• 8+ years of relevant web design experience, with at least 2 years in a leadership role
• Proven ability to lead and mentor designers in a fast-paced, collaborative environment
• Strong communication and storytelling skills—able to present ideas and strategies to stakeholders and influence outcomes
• A strong portfolio showcasing mastery of UI and UX principles spanning design systems and modular development, user research, information architecture, interaction design, accessibility, and more
• Deep understanding of designing within real-world technical constraints, CMS workflows (experience with Contentful a plus), SEO considerations, and analytics frameworks
• Ability to think strategically about the full user journey and the role of web experience within the broader marketing and brand ecosystem
• Track record of delivering high-quality, scalable design solutions that balance brand, user experience, and business goals
• Strong conceptual thinking paired with exceptional design craft
• Excellent project management skills and ability to balance creative vision with business needs

Desirable

• We’re looking for a creative, strategic, and hands-on design leader to shape how prospects and customers experience our brand across our marketing web ecosystem
• As the Senior Manager of our Web Experience Design team, you will manage a small team of designers while remaining deeply involved in the work—balancing leadership, design excellence, and a high bar for craft
• You’ll partner closely with Web Strategy, Web Engineering, and Marketing stakeholders to create web experiences that inspire, inform, and convert
• You’ll also help shape and extend our brand expression across the web, evolving our systems and standards to drive both consistency and innovation
• Partner closely with Web Strategy and Web Engineering leads to shape and execute the web roadmap, driving business impact through compelling user experiences
• Lead design efforts across all marketing-owned web properties—including core web pages, campaign experiences, digital tools, and content hubs
• Elevate and influence the Toast brand through thoughtful application and evolution of brand systems, ensuring design quality and consistency across web experiences
• Manage, coach, and develop a team of designers, fostering a culture rooted in creativity, continuous learning, and design excellence
• Stay deeply involved in hands-on design execution (~50% time) to model craft, quality, and attention to detail
• Leverage data, user research, SEO insights, and industry best practices to inform design decisions and advocate for innovative, user-centered solutions. Continuously analyze performance, iterate on experiences, and take calculated risks to drive engagement and conversion
• Develop scalable design solutions, tools, and processes that improve team efficiency and impact
• Clearly communicate design concepts and decisions to stakeholders, influencing strategy and direction at multiple levels of the organization