Bilingual Care Guide, Nadia Care
Spanish Speaker
$19-$22/hr + Stock Option Grant
Pregnancy & postpartum support & coaching program
Be an early applicant
Pregnancy & postpartum support & coaching program
21-100 employees
Be an early applicant
$19-$22/hr + Stock Option Grant
21-100 employees
Company mission
To support mothers through every step of the pregnancy journey and after their baby is born.
Role
Who you are
- Experience: 3-5+ years in patient onboarding, member engagement, customer service, community health, or healthcare navigation (experience with Medicaid populations is a strong plus)
- Bilingual Proficiency: Fully fluent in English and Spanish (verbal and written) with strong conversational fluency and comfortable using non-technical terminology with members
- Communication Skills: High emotional intelligence, active listening skills, and the ability to build immediate rapport while guiding members through structured talk tracks
- Technical Savvy: Comfortable navigating CRM platforms, virtual communication tools, and scheduling software (e.g., Acuity, Spruce, EHRs, MacOS)
- Adaptability & Drive: Comfortable working independently in a fast-paced, high-growth startup environment while hitting daily outreach quality and engagement targets
- Education & Basics: High school diploma or GED equivalent; reliable home internet access and a quiet space for taking calls
What the job involves
- We are seeking a remote Bilingual (Spanish) Care Guide to serve as the vital first point of contact for new members joining Nadia Care. As the entry point to our care team, you set the tone for a member’s entire journey
- Responsibilities include welcoming families, conducting their critical first visit, educating them on our services, and completing initial intake. Once you have successfully enrolled, scheduled, and completed the first visit with the member, you will seamlessly pass them to their designated Maternity Navigator for ongoing care and support
- This role is expected to work the following schedule (paid hourly):
- Monday, Wednesday, Friday: 8:30am-5:30pm ET
- Tuesday, Thursday: 11:00am-8:00pm ET
- This role will report directly to the Senior Manager of Care Delivery
- First Visit & Onboarding: Serve as the first face of Nadia Care by conducting up to 7 comprehensive, virtual Welcome Visits per day. Assess members' baseline needs, educate them on our services, identify and escalate any urgent medical or social needs to the clinical team as they arise, and establish a warm, trusting relationship
- Care Team Warm Handoff: Coordinate directly with Maternity Navigators and clinical specialists to ensure smooth care transitions and pass critical intake notes to the core team
- System Documentation: Maintain rigorous data accuracy across platforms by logging interactions, scheduling visits, and tracking onboarding progress in systems like Athena
Application process
- Recruiter Screen | 30 minutes
- Hiring Manager Interview | 30 minutes
- Team Interview | 30 minutes
- Please note that this process is subject to change, but we will always keep you informed along the way
Our take
While the USA has an extremely advanced healthcare system, maternal mortality rates are the highest of all developed countries. Inequality in access to maternal healthcare means that mothers, particularly from Black, Indigenous and Hispanic communities, are two to three more times likely to die from pregnancy-related complications than white women.
Nadia Care (formerly Cayaba Care) was founded in 2020 to help reverse this - by providing care for pregnant women in underserved communities at no or little cost. By providing a single point of contact for patients and carrying out regular in-home and virtual visits it aims to greatly increase health outcomes for people who are not currently being served by the US healthcare system.
The company has also raised significant funding, which will allow it to expand its service starting with New Jersey, with several other states in its sites. With this expansion will come hiring in health, sales and tech as it seeks to develop its technology to better reach underserved communities.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Mar 2026
$12m
EARLY VC
Mar 2024
$4.4m
EARLY VC
Total funding: $31.6m
Leadership
Adaeze Enekwechi
(CEO)Prior to joining Nadia Care in 2024, Adaeze was a Research Associate Professor of Health Policy and Management at The George Washington University. They were also a President at IMPAQ International and VP at McDermott+Consulting.
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