SMB Success Account Manager, Wellhub
Employee fitness & wellness platform
Job no longer available
Employee fitness & wellness platform
1001+ employees
Job no longer available
1001+ employees
Company mission
To ignite and fuel every journey to feel good, through its complete corporate wellbeing platform.
Role
Who you are
- Experience Profile: 3+ years of experience in a high-volume, focused customer success role
- Industry Preference: Experience working in wellness or benefit sectors is ideal. Experience selling a SaaS solution and/or selling to HR stakeholders strongly preferred
- Commercial Acumen: Proven ability to manage a high volume of clients within the SMB market and effectively drive deals forward
- Communication & Drive: Outgoing, charismatic and enthusiastic conversationalist with strong active listening; an expert communicator. Ambitious, tenacious and energetic self-starter with a positive attitude and team spirit
- Adaptability: Extremely coachable and adaptable to change. Thrive on change while remaining highly organized, adaptable, optimistic, and coachable
- Mission Alignment: Enthusiasm about helping people have a happier and healthier life
- We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team
- For this specific role, please note that prior experience in commercially-focused sales/CS and strong communication skills are mandatory requirements
What the job involves
- As an SMB Customer Success Representative, you'll play a pivotal role in ensuring the successful initial experience and long-term success of our new Small and Medium Business (SMB) customers
- Your primary focus will be on driving rapid customer adoption and ensuring customers achieve "first value" quickly. While focused on onboarding, you will also serve as a commercial escalation point for reactive churn and MRR requests
- Own Onboarding: Responsible for defining and delivering a best-in-class onboarding experience for new Wellhub customers, ensuring they are set up for long-term success
- Deliver First Value: Your key performance indicator (KPI) will be ensuring customers reach a minimum enrollment level (i.e., 'first value') within the critical first month of their subscription
- Proactive: You will need to balance a high volume of activity, while you engage new clients quickly and effectively to secure high initial enrollment and product integration
- Commercially Minded: You will also need to manage reactive commercial requests, serving as the escalation point for both churn and MRR growth
- Operational Excellence: Understand the metrics and data behind your performance and generate insights from this to identify opportunities and weaknesses; working with your team and manager to make improvements
- Focus on Results: Consistently meet your KPI’s - primarily the 'first value' enrollment metric
- A-Player: Drive to individually compete while still being a fantastic team player. Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues
- Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness
Salary benchmarks
Our take
Employees are demanding more of their workplaces, and fitness is one of the areas they think employers can do better. Wellhub, formerly Gympass saw this opportunity and offers corporate customers a benefit that will excite their employees - allowing them to try new sports such as yoga, pilates, spinning, and martial arts across a variety of locations.
Wellhub is able to offer top-of-the-line gyms and wellness plans or programs that would be otherwise unavailable to the employees at prices that are far below market rate. They have been able to succeed at this by focusing on strategic gym partnerships, and creating an ecosystem that can satisfy any type of customer.
Backed by several rounds of significant funding, the company doubled down on strategic acquisitions to ease its entrance into new markets and has been steadily expanding its teams and offerings to bring the company closer to global market domination. A recent collaboration with Apple Fitness+, which sees the app added to Wellhub's suite of fitness services, shows that the company is mindful of what modern employees want from their benefits packages.
Steph
Company Specialist at Welcome to the Jungle
Insights
23% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Aug 2023
$85m
SERIES F
Jun 2021
$220m
SERIES E
Total funding: $795m
Company benefits
- Culture of wellbeing: We actively encourage all our employees to prioritize their wellbeing and incorporate wellness into their weekly work routine.
- Wellhub membership: All of our team members receive our Gold membership for free which provides access to gyms, studios, classes, training, apps, and more!
- Competitive rewards: We offer competitive compensation packages in all markets we operate, as well as equity programs based on individual and company performance.
- Core health benefits: We ensure all employees receive preferred options for healthcare, dental, and vision coverage in support of their physical health.
- Paid time off: Get a minimum of 25 days of paid leave per year. All team members get extra days off for approved local holidays and their birthdays.
- Flexible work policy: Our flexible work policy, known as “The Way We Work” provides the ability to maximize the benefits of remote and flexible work arrangements.
- Parental leave: We love our new parents (and their babies) on our team! In support, we provide substantial paid leave so you can focus on your growing family.
- Learning & training: With free access to Udemy classes online and in-person learning opportunities, all employees are enabled to grow their skill sets.
- Career growth: Employees can take their careers further with our robust internal recruitment process for promotional and developmental opportunities.
Company HQ
Gramercy Park, New York, NY
Leadership
Cesar Carvalho
(Co-Founder & CEO)Previously worked as a Consultant at McKinsey. Head of Business Development for CVC (travel company in Brazil). Studied for an MBA at Harvard before dropping out to start Gympass (now Wellhub).
Joao Barbosa
(Co-Founder & VP of Partners BRazil)Began their career as a Risk Analyst at Santander. Worked as a Senior Analyst then Coordinator of Business Performance at CVC.
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