Customer Success Associate, Arctic Shores
£28.5-38k
+ Share Options scheme and annual bonus
1-5 days a week in office
Behaviour-based assessments for recruitment
Be an early applicant
Behaviour-based assessments for recruitment
21-100 employees
Be an early applicant
£28.5-38k
+ Share Options scheme and annual bonus
1-5 days a week in office
21-100 employees
Company mission
To give every individual the opportunity to show their potential, and every employer the means to see it.
Role
Who you are
- An infinite learner with a growth mindset: you are curious, eager to learn, and quick to adapt to new challenges. You love taking the time to learn new things, you’re proactive in expanding your own knowledge, and you thrive on and regularly seek out feedback
- Organised and comfortable co-ordinating lots of different projects and tasks: you’ll get energy from organisation, you’ll know how to manage your time and prioritise tasks effectively, and you’ll be comfortable juggling a few different workstreams at once
- Someone who thrives on building relationships: you love building relationships with people and helping them to succeed, you’re comfortable dealing with lots of different types of people (including those more senior than you), and you enjoy presenting to a group
- A proactive problem solver: you love having a complex problem to solve, enjoy analysing different data sets to spot patterns or anomalies, and you’re comfortable both asking for help and proposing solutions on the spot
- Comfortable in an ever-changing environment: you’re comfortable in a fast- paced environment where you might need to navigate changes or roadblocks, you’re calm under pressure and would describe yourself as resilient and adaptable
- Enjoy taking ownership: you enjoy leading projects, and you are happy to own a deliverable, take initiative to anticipate challenges or spot opportunities, and have a track record of setting and achieving your goals
- If you have previous exposure to occupational psychology; a customer facing role in support, account management, or sales; or have worked for a tech company; experience in these areas might be helpful in this role –– but experience is not essential or a requirement to apply
What the job involves
- As a Customer Success Associate, your job will be to help our customers get the most value from our products and in turn, grow with us
- Whilst managing your own small customer portfolio, you will also support wider members of the Customer Success team, contributing to key initiatives and gaining exposure to best practices in customer success
- You will become a trusted advisor to your customers and a vital voice in sharing feedback with the rest of the business about how we can deliver more impact for them
- Managing your customer portfolio –– You’ll serve as the primary point of contact for a small portfolio of customers ensuring engagement, satisfaction, and successful renewals
- You’ll also be responsible for educating them about our features and driving adoption, and proactively monitoring customer health metrics, identifying risks, and escalating issues
- Customer Success team support –– You'll work with the Head of Customer Success and a growing team of passionate Customer Success Managers, supporting them with key initiatives, ranging from supporting customer onboarding, to creating reports and conducting data analysis, to optimising processes
- Driving customer engagement and advocacy –– you’ll assist in the co-ordination and delivery of customer workshops, reviews, and training sessions, as well as producing customer facing ROI reports to demonstrate value and ensure we can deliver on customer goals, and sharing customer insights and feedback to other teams in the business
Application process
- First of all, you needn’t send us your CV. We’re not so interested in what you’ve done – we care most about who you are and what you can do
- That’s why, to apply, you just need to answer three simple questions exploring your motivations, knowledge and interests
- Then, we’ll invite you to complete our online assessment. Rather than facing hundreds of questions, though, you’ll find a series of engaging online tasks
- These capture your unique qualities in action and paint a clear picture of how you’ll fit the role’s key success criteria
- The assessment doesn’t take long, and you’ll get instant feedback into your qualities once you’re done
- You’ll receive feedback regardless of whether you proceed with your application – a little thank you from us for taking the time to apply
- Use it to learn a little more about yourself, and to inform the next steps in your career
- If you’ve got any questions about the process at all, we’re all ears!
- Our closing date for applications (this includes completing the assessment) is Monday 24th February, although we may close this role earlier if needed
Salary benchmarks
Our take
With the vision to creating a more diverse and fulfilled workforce, Arctic Shores combines neuroscience, AI, and game technology to help companies make more objective and informed hiring choices, and people make better career decisions.
The company's science-backed and user-centric psychometric assessments disrupt the candidate selection process by putting more value on "soft-skills". The tests generate behavioural insights, and can be used to reduce the barriers to entry for talent, widen hiring pools, increase excellence, and save both time and money for recruiting companies.
Arctic Shores has attracted customers including the likes of BBC, PwC, Siemens, and Capita, and has partnered with other innovators in the space including SmartRecruiters and Teamtailor. Considerable funds raised by the company will enable it to expand into Europe, delivering more productive, engaged recruiters, and faster, fairer hires to companies throughout the region.
Steph
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (2 rounds)
Jan 2023
$7.3m
SERIES B
Sep 2019
$5.5m
SERIES A
Total funding: $12.8m
Company benefits
- 28 days holiday per year, plus public holidays. You'll also get an additional day for every year's service at Arctic Shores, up to four years
- Private medical and mental health cover with Vitality for all our Explorers, as well as 2 mental wellbeing days each year
- Aviva pension scheme, offering 3% employer and 5% employee contributions (calculated on full salary)
- Personal Development budget
- Share Options scheme
- Cycle2Work scheme
- Flexible & remote working
- Hubs in central London and Manchester
- A laptop, monitor, and anything else you need to work comfortably and productively
- One "Own Day" each month – a day for you to work on a personal project, to read, research, or develop new skills
Company values
- Making a difference: We can’t change everything. But we can contribute to a world of work that’s truly fair and inclusive, and do our bit to build a better society.
- Growing together: We invest in our ability, learn from our setbacks, and always celebrate the people behind our progress. By growing together, we go further.
- Exploring, always: Changing the way the world sees potential takes curiosity, drive, and bravery. With that explorer’s spirit, we break new ground.
Company HQ
Central Retail District, Manchester, UK
Articles
Leadership
Robert Newry
(Managing Director)Previously Director of Operations at Ricoh HK for 2 years. Co-founded NewField IT.
Safe Hammad
(CTO)Previously worked as a Senior Technology Analyst at Goldman Sachs, and as a Software Developer at Bank of America Merrill Lynch.
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