GTM Engineer, Omni

• 3-5 years of experience in RevOps, Customer Success Ops, Sales Ops, GTM Ops/Systems, consulting, or an analytical role at a B2B SaaS or similarly fast-paced company
• Strong analytical skills, including Excel/Sheets and SQL; comfortable turning messy operational questions into clear analysis
• Demonstrated ability to build, document, and roll out processes from scratch across cross-functional teams
• Excellent communication and stakeholder-management skills; able to translate between GTM leaders, operators, technical teams, and end users
• Technical: SQL, Excel/Sheets modeling, CRM administration, workflow automation, BI/dashboard creation
• High ownership, curious, practical, detail-oriented, and comfortable moving from messy problem to shipped solution
• We value diversity and encourage you to apply even if you don’t check every single box

Desirable

• At Omni, the GTM Engineer will help scale the operating system behind our customer-facing teams
• This role sits in RevOps and partners closely with Sales, Customer Success, Professional Services, Partnerships, Finance, Marketing, and Product to improve handoffs, data quality, process design, enablement, and systems automation across the full customer lifecycle
• The center of gravity is post-sale: retention, expansion, onboarding, services delivery, partner motions, and customer health
• Own and improve post-sale operating workflows across Customer Success, Professional Services, Partner Ops, and Sales-to-CS handoffs, including SLAs, intake, routing, and escalation paths
• Build and maintain GTM systems and processes in Salesforce and adjacent tools to reduce manual work, improve data quality, and make handoffs easier for frontline teams
• Partner with Customer Success, Services, and Partnerships leaders to define KPIs, dashboards, and reporting for retention, expansion, onboarding, implementation, partner-sourced pipeline, and customer health
• Project-manage enablement initiatives, process rollouts, and change management for GTM teams so new workflows are documented, adopted, and measured
• Support sales and financial planning, forecasting inputs, and quote-to-cash/customer lifecycle reporting where GTM and post-sale data intersect
• Diagnose operational bottlenecks and manual paper cuts, prioritize high-impact automation/process improvements, and drive them from requirements through launch
• Create lightweight playbooks, process documentation, and feedback loops that help teams operate consistently as the business scales