Technical Support Specialist, EvolutionIQ
AI / SaaS
$75-95k
An annual bonus plan and company equity plan (RSUs)
More information about location
AI for insurance carriers
Open for applications
AI for insurance carriers
201-500 employees
Open for applications
$75-95k
An annual bonus plan and company equity plan (RSUs)
More information about location
201-500 employees
Company mission
To transform the insurance industry through a partnership between AI and human experts, ultimately making it more fair and affordable for everyone.
Role
Who you are
- This is an ideal role for a recent graduate or early-career professional looking to launch a career in technical product support, customer success, or solutions engineering. You will gain deep exposure to AI-as-a-Service (AIaaS) concepts, database management, and enterprise SaaS workflows
- Education: You hold a Bachelor’s degree, preferably in Computer Science, Information Systems, Engineering, or a Business discipline (Finance, Accounting, etc.)
- Experience: You are fresh out of a top program and/or have up to 2 years of professional experience. Previous internships in tech support, IT, or client services are a strong plus
- Communications: You possess excellent written and verbal communication skills. You can write a professional email and speak confidently with clients
- Tech-Savvy: You have a firm grasp of technical support workflows and a strong interest in AI technologies and SaaS business models
- Problem Solving: You enjoy digging into a puzzle and don't stop until you find the solution
- Understanding of AI-as-a-Service (AIaaS) concepts
- Basic to Intermediate proficiency in SQL (selects, joins, basic data manipulation)
- Familiarity with CRM and Ticketing platforms (specifically Salesforce and Zendesk)
Desirable
- Experience with ServiceNow is a plus
- Experience with API testing tools (like Postman) or basic scripting (Python/JS)
What the job involves
- We are looking for a motivated and technically minded Technical Support Specialist to join our team in New York City
- In this role, you will serve as the first point of contact for our client’s users, helping them navigate technical challenges and ensuring they get the most value out of our platform
- Front-Line Support: Act as the primary point of contact for client users, managing incoming inquiries via email, chat, and ticketing systems
- Troubleshooting: Diagnose and resolve technical issues related to the EvolutionIQ platform; replicate bugs and work with the Technical Engagement Management and Solutions Engineering team to escalate complex problems
- Client Education: Translate complex technical concepts into clear, easy-to-understand explanations for non-technical users
- Data Analysis: Use SQL to query databases and investigate data discrepancies to resolve client support tickets
- Workflow Optimization: Utilize tools like Zendesk and Salesforce to track issues, document solutions, and contribute to our internal knowledge base
- Product Feedback: Be the "voice of the customer" by gathering user feedback and trends to share with the Product and Engineering teams
Our take
EvolutionIQ is a data-driven claim guidance platform for insurance providers. Its products combine structured and unstructured claim data with external third-party data to provide powerful claim guidance, aiming to modernise the claims operations process.
The company's offering is certainly an attractive one for businesses handling large volumes of these claims - the solutions aim to help insurance providers detect and prevent fraud without impacting their productivity and customer experience. Historically, the insurance industry has had access to vast amounts of data without optimising its use. EvolutionIQ's machine learning algorithms harness the learnings from every data point, enabling much more well-informed, actionable insights.
In 2024, CCC Intelligent Solutions acquired EvolutionIQ, which will continue to operate as a standalone company. Following a successful VC funding round, it reached a valuation of over $200 million and is now focused on further product development and international expansion. Off the back of this, it hopes to capture a larger slice of this $10 billion market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
111% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Aug 2024
$20.2m
LATE VC
Jun 2023
$10.3m
LATE VC
Total funding: $60.4m
Company benefits
- Premium Medical Insurance Plan – Empire Blue Cross Blue Shield Medical insurance
- 401K with employer matching
- Dental Coverage – Principal Financial
- Life insurance / ACDC coverage – Reliance Standard
- Vision – Reliance Standard
- Short Term and Long Term Disability – Unum
- Employee stock option plan
- $500 to get you started setting up your home office and $200 every year for upgrades after that
Company HQ
Flatiron District, New York, NY
Leadership
Michael Saltzman
(Co-Founder & Co-CEO)Studied Engineering and Economics at Dartmouth, and obtained an MBA from Stanford. Co-founded Roomie Rentals while still a student, and then joined Bridgewater Associates as an Investment Associate, prior to co-founding EvolutionIQ in 2019.
Jonathan Lewin
(Co-Founder & Co-CEO)Studied History at Harvard. Jonathan co-founded eMeta and held senior leadership roles within corporate development and commerce at a range of companies, prior to co-founding EvolutionIQ in 2019.
Tomas Vykruta
(Co-Founder & President)Previously Developer Expert and Staff Engineer at Google and was a Flight Instructor at Blackwings Aviation.
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