Client Acquisition Manager, Grow Therapy

• You’re an expert in motivating and creating a team culture that surpasses expectations through a natural ability to foster a collaborative and empathetic team culture that consistently delivers results
• You have a data-driven mindset and use analytics to improve best practices, processes, and team operations
• You thrive in fast paced environments because you’re able to leverage your adaptability and problem solving skills to navigate the most effective path forward
• You're an empathetic leader who prioritizes the well-being of both the team and customer experience, and aims to keep both top of mind when decision making

• We are looking for a Client Acquisition Manager for our New Client Bookings team to help us establish the client acquisition vertical of Grow Therapy, and who will work on coaching and driving team performance
• You’ll be part of a remote-friendly team under the Client Navigation org reporting directly into our Director of Client Navigation
• Coaching and leading our team of new client booking specialists to answer calls and convert callers into clients at a rate of 35%
• Hitting a target of 500+ bookings per week
• Monitoring rep in call availability and time on calls. >80% of on-call productivity daily excluding meetings, QA, breaks, and 1:1s
• Developing reps to see improvement with regards to conversation skills, and client problem solving
• Maintaining and exceeding a team average CSAT rating >90%
• Building a supportive and collaborative team culture that creates an engaging and fulfilling work environment

• Winter break: Unlimited PTO and a week off in December to recharge
• Wellness stipend: $300 to spend on things that helps you take care of yourself
• Mental health break: Take 2 hours every week to journal, exercise, or sleep in
• Learning stipend: $500 to spend on things that helps you grow in your career
• Meals on us: Lunch and dinner in office to fuel your body and your mind
• Remote office setup: $1000 stipend for remote employees to equip your home office

Total funding: $148m

Mental health issues affect about 20% of Americans, so there’s an immense need for qualified mental healthcare in the US. However the vast majority of therapists don’t accept insurance due to the prohibitive administrative workload involved. This leaves therapy out of reach for many Americans. So it’s no surprise that the Grow Therapy platform has seen skyrocketing popularity since it was founded in 2020.