Senior Manager of Account Management, Fandom

• 8+ years experience in either account management or sales support client facing roles at either publishers, ad tech, or marketing tech companies
• 3+ years managing teams of at least 4 Individual contributors
• Proven track record of managing complex client accounts, executing digital campaigns (display, video, sponsorships), and presenting post-campaign analysis to clients
• Deep expertise in digital marketing, including display advertising, video, and sponsorships
• Strong leadership skills with a demonstrated ability to motivate, mentor, and develop a team at multiple levels
• Exceptional organizational and project management skills, with the ability to juggle multiple high-priority projects in a fast-paced environment
• Ability to both think big picture and outline a campaign strategy
• Experience with campaign performance analysis, optimization, and presenting insights to clients and internal stakeholders

Desirable

• We are seeking an experienced and dynamic Sr Manager of Account Management to lead a team of Account Managers supporting our sales organization
• Reporting to the SVP of US Sales, this role will drive strategic initiatives that enhance operational excellence, client satisfaction, and revenue growth
• This role is both strategic and hands-on, combining leadership responsibilities with direct account management
• As a player-coach with prior experience managing teams and creating new functions, you will establish and grow the Account Management function, overseeing campaigns from RFP to post-campaign wrap, driving strategy, and ensuring flawless execution
• You will mentor and develop a high-performing team, foster cross-functional collaboration, and provide actionable insights to enhance our product offerings and operational processes
• The Senior Manager of Account Management will serve as a strategic leader, focusing on scaling the Account Management function, optimizing processes, and fostering collaboration across departments
• This role will also oversee a portfolio of high-impact accounts, ensuring campaigns deliver exceptional results while driving innovation in campaign execution and client engagement
• This is a unique opportunity to shape a critical function, build strong client relationships, and contribute to the company’s growth
• Be a player-coach to the new Account Management function, establishing the function responsible for owning and quarterbacking campaigns from RFP to post-campaign wrap
• Own everything from building the strategy, developing the playbook for the team, and overseeing successful cross-functional execution
• Manage a team of Account Managers, providing day-to-day leadership, guidance, and support to ensure successful campaign execution
• Provide regular coaching and feedback to your team, ensuring continuous improvement in both client service and internal collaboration
• Create and lead training initiatives to onboard new hires and upskill existing team members on best practices, tools, and industry knowledge
• Foster a collaborative and high-performance environment, helping the team develop their skills, grow professionally, and meet individual and team targets
• Lead the feedback loop to Product Marketing and Product, on how current offering is being received by clients and gaps for new packages and solutions
• Work with Product Marketing and RevOps to standardize current offerings and processes, ensuring consistency and efficiency in campaign execution
• Provide insights to leadership and other teams on client trends, pain points, and potential areas for improvement in both our product offerings and operational processes
• Oversee and manage key accounts, ensuring that campaigns are executed flawlessly from ideation to post-campaign wrap-up
• Drive campaigns from ideation and strategy through post-campaign wrap. Being the main point of contact both externally to clients and internally cross-functionally
• Leverage performance analysis to identify trends and identify opportunities for incremental budget