Senior Customer Success Manager, 6sense
Enterprise
$109-140k
+ Potential for a bonus program or commission plan, and stock options if approved by 6sense’s board
More information about location
Marketing engagement platform
Be an early applicant
Marketing engagement platform
1001+ employees
Be an early applicant
$109-140k
+ Potential for a bonus program or commission plan, and stock options if approved by 6sense’s board
More information about location
1001+ employees
Company mission
To empower clients to gain predictable and consistent revenue growth, harnessing the power of artificial intelligence, machine learning, and big data.
Role
Who you are
- 5+ years in Customer Success, Account Management, or Consulting in SaaS or high-tech environments, with a focus on driving technical adoption and measuring strategic value
- 3+ years managing enterprise accounts with a proven track record of exceeding renewal and growth targets
- Experience aligning platform usage with business outcomes and advising senior stakeholders (including CxOs) on maximizing ROI
- Strong understanding of B2B demand generation, marketing operations, and sales analytics
- Proven success in negotiating renewals and identifying upsell opportunities
- Experience operationalizing CS processes and leveraging internal resources to scale
- Familiarity with marketing tech stack (e.g., Marketing Automation, CRM, BI tools)
- Strong analytical, communication, and project management skills
- BA/BS degree required
- Willingness to travel (~25%)
Desirable
- Experience using Gainsight or other Customer Success Platforms to monitor customer health and track customer goals
- Experience selling into or partnering with GTM teams and a knowledge of their KPIs and success metrics
What the job involves
- Imagine a solution that predicts—with 85% accuracy—who your customers are going to buy from, what they’ll buy, and when. As a Sr. Customer Success Manager - Enterprise at 6sense, you’ll play a pivotal role in driving adoption, aligning platform usage with strategic business outcomes, and ensuring long-term customer value. You’ll own high-impact customer relationships, lead renewal and growth strategies, and help operationalize Customer Success for scale across our enterprise segment
- Driving adoption and strategic alignment: Partner with global enterprise customers to deeply understand their business goals and ensure 6sense is embedded in their workflows to deliver measurable ROI and business impact
- Owning renewals and GRR metrics: Lead renewal strategy and execution, proactively identifying expansion opportunities and mitigating churn risk in collaboration with Account Executives
- Operationalizing for scale: Apply scalable methodologies and tools to manage customer engagement efficiently across a growing portfolio
- Building executive relationships: Establish trusted advisor status with senior stakeholders and decision-makers, aligning 6sense capabilities to their strategic priorities
- Developing success plans and EBRs: Create and maintain mutual success plans and executive business reviews that clearly demonstrate value and progress toward customer goals
- Driving product feedback and roadmap alignment: Act as the voice of the customer internally, influencing product development based on real-world use cases and feedback
- Onboarding and enablement: Partner with Services to ensure smooth onboarding, training, and rollout of new features
- Creating customer advocates: Cultivate champions who will share their success stories and serve as references for 6sense
- Managing multiple priorities: Balance strategic initiatives and day-to-day execution while contributing to a fun, collaborative team culture
Our take
While sales and marketing teams need access to customer data to stay competitive, this information is often scattered around multiple difficult-to-access systems both inside and outside the company. 6sense exists to solve this problem, using AI to bring together disparate data sources such as internal CRMs and social media signals to give sales teams all the information they need in one place.
While other companies have attempted to tackle this problem, 6sense stands out with its ability to provide a complete picture of a company and the leads to pursue within it. This allows teams to accurately prioritise accounts that are most likely to buy, greatly increasing conversion rates and sales figures. This has led to it being taken up by major enterprises including Dell Technologies, Shell and Cisco, to name a few.
6sense has raised a large amount of capital over multiple funding rounds and now has a $5.2 billion valuation. The company remains focused on research and development to maintain its market lead and is working to improve its AI's predictive, insight, and orchestration capabilities. At the end of 2023, it launched a LinkedIn integration that allowed 6Sense customers to launch targeted LinkedIn marketing campaigns through its AI platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2022
$200m
SERIES E
Mar 2021
$125m
SERIES D
Total funding: $428.2m
Company benefits
- Parental Leave, Wellness Days Off, Quarterly Wellness Speakers, Wellness Challenges
- Udemy Online Learning Courses, WFH Stipend, Revenue Certifications
- Giving Fridays Rotating Charity Support, GoodSense Social Impact Programs
- Flexible Time Off, WeWork Access
Company HQ
The East Cut, San Francisco, CA
Leadership
Viral Bajaria
(CTO)They started their career as a Software Engineer at Hexaware Technologies, before spending 2 years as a University of Southern Carolina Graduate Research Assistant. They then worked in Software Development for Hulu for 5 years, before leaving in 2013 to co-found 6sense.
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