Partner Growth Associate, SonderMind
$88-110k
In-person and online therapy platform
Open for applications
In-person and online therapy platform
501-1000 employees
Open for applications
$88-110k
501-1000 employees
Company mission
To improve individuals' mental and behavioral health to create a happier and healthier world.
Role
Who you are
- 2+ years in healthcare consulting, analytics, or a similarly strategic, data-heavy role supporting health systems or enterprise healthcare clients. Knowledge of clinical systems is a must
- Excellent verbal and written communication skills. Ability to communicate to internal and external stakeholders
- Proficient in analyzing large datasets, synthesizing information, diagnosing HS partner issues and translating it into actionable solutions
- A passion for Healthcare System partner and patient satisfaction and a strong desire to help partners achieve their goals of patients receiving behavioral healthcare through Sonderind
- Empathetic and patient in handling concerns
- Ability to collaborate cross-functionally with care coordination, analytics, product, and to ensure a successful experience. Highly collaborative within the Health Systems Team
- Strong understanding of healthcare business models, operations, and levers of revenue and efficiency
- Excellent organizational skills with the ability to manage multiple partners and priorities simultaneously
What the job involves
- As a Partner Growth Associate at SonderMind, you will be at the forefront of using data to drive strategic growth and deepen partnerships with our enterprise health system clients
- This is not a traditional account management role, it's a high-impact, analytical position ideal for someone who thrives on uncovering insights, solving complex problems, and influencing revenue growth
- In this role, you will analyze partner data to identify operational inefficiencies, opportunities for expansion, and strategies to improve care delivery at scale
- You’ll translate complex data into clear, actionable recommendations for both internal stakeholders and partner organizations, playing a critical role in SonderMind’s growth in the enterprise healthcare space
- Success Metrics & Reporting: Reviewing and actioning on reports and metrics of success for Health Systems and their partner organizations. Analyze trends and identify actions for success. Interpret Enterprise reporting for intersecting success metrics
- Partner Health Monitoring: Track and measure HS partner health and success metrics, such as usage data, feedback, and satisfaction. Proactively identify potential risks to customer success (e.g., churn or dissatisfaction) and develop strategies to mitigate these risks
- Partner Success: Proactively engage with customers to understand their evolving needs and provide solutions
- Customer Advocacy & Support: Act as the partners voice within the organization, advocating for their needs and ensuring their issues are addressed promptly. Resolve HS partners queries, challenges, and issues in a timely and professional manner
- Product Feedback & Insights: Gather health system partners feedback and insights to help inform product development and service improvements. Work with Care Coordination, Analytics, and Marketing teams to relay this information. Identify repeatable insights and scalable strategies for other partner accounts
- What does success look like?
- You’ve taken over day-to-day management of current HS accounts in your first 90 days.You understand and own the key metrics for HS partner success
- You’ve mapped and understand key stakeholders in each account and are actively managing those relationships
- You’ve learned the business case for each partnership, understand the current operations, and can manage the cross-functional tasks necessary to ensure success
- You’ve contributed meaningfully to strategic planning efforts and surfaced net new opportunities that improve both partner impact and SonderMind revenue
- You’ve started to see areas for improvement and are updating your account plans for each partner
Application process
- This position will be an ongoing recruitment process and will be open until filled
Our take
Demand for mental health services in the U.S. is soaring, yet therapeutic services are generally expensive, uniform, and hard to access for the majority of people. This is mainly due to the fact that most mental health practitioners don't accept insurance or work within a healthcare infrastructure.
SonderMind tackles the shortage of accessible mental health services by providing a digital network that matches the specific needs of patients with mental health specialists. What's more, the patient’s insurance coverage network is considered when determining a match, allowing users to find personalized therapeutic services that fit within their budget.
In addition to its therapy recommendation service, Sondermind also provides tools for therapy booking, organization, and billing. Ultimately, the startup has taken an interesting stance within the therapy landscape by focusing on providing personalized and easy-to-use booking services that are flexible within different budgets and insurance plans.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2021
$150m
SERIES C
Apr 2020
$27m
SERIES B
Total funding: $183.2m
Company benefits
- We work to support our employees wherever they are in life
- We offer health, vision, dental, disability, and mental health coverage
- And beyond that, you're required to take at least three weeks of PTO each year!
Company HQ
Cherry Creek, Denver, CO
Leadership
Mark Frank
(CEO & Co-Founder)Co-founded SafeImageMD in 2012. Former Chairman on the Board of Directors for AfterOurs Urgent Care prior to co-founding SonderMind.
Shouvick Mukherjee
(CTO & Co-Founder)They have extensive experience in engineering and have held many VP roles in various companies, including Yahoo and Walmart eCommerce.
Salary benchmarks
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