Technical Writer, Later
$65-80k
Influencer marketing and social media management
Job no longer available
Influencer marketing and social media management
1001+ employees
Job no longer available
$65-80k
1001+ employees
Company mission
To help the world's top brands create high-performing social content and collaborate with creators to reach new audiences, drive engagement, and generate predictable ROI.
Role
Who you are
- 1+ years of experience in technical writing or customer-focused content
- Proven track record of clear, concise, high-quality writing
- Knowledge of HTML & CSS and Google Analytics 4
- Nice-to-haves: Experience with Figma, Zendesk Guide, and Zendesk Ultimate AI bots
- Strong ability to manage multiple requests and prioritize effectively
- Excellent communication skills for both technical and non-technical audiences
- A growth mindset, eager to evolve with tools, trends, and best practices
What the job involves
- As a Technical Writer, you’ll ensure Later’s user-facing Help Centers and AI-powered Chatbot stay current, clear, and effective
- These self-serve tools are the first lines of support for Later users and internal teams, helping them learn about features, resolve issues, and stay informed
- Your work will improve the customer experience, reduce support volume, and deliver consistent, trustworthy information across channels
- Organize, streamline, and audit Help Center content to eliminate duplication, improve structure, and enhance discoverability
- Use analytics and user behavior data to inform a continuous content optimization strategy that drives both self-service effectiveness and product adoption
- Deliver performance reports highlighting key insights, trends, and areas for improvement
- Apply a data-driven mindset to align content initiatives with business goals and customer success outcomes
- Create clear, user-focused Help Center content that explains product features in plain language
- Keep Help Center and Chatbot content accurate and up-to-date as products evolve
- Develop and manage Chatbot conversation flows for diverse support scenarios, balancing automation with a helpful experience
- Test Chatbot functionality regularly, identifying friction points and refining AI inputs using updated Help Center content
- Track and report Help Center and Chatbot performance with analytics tools, identifying gaps and opportunities
- Use project management tools to ensure scalability, consistency, and timely updates
- Work cross-functionally with Support, Product, Lifecycle Marketing, and Engineering to align on feature launches and content updates
- Manage and prioritize content requests from internal teams based on business impact and customer needs
- Facilitate feedback loops with customer-facing teams through surveys, interviews, or focus groups to improve documentation and chatbot flows
- Mentor peers or lead cross-functional content initiatives as opportunities arise
- Contribute to strategic planning for content and self-service support
- Write clear, accessible documentation that follows Later’s style guide and content principles
- Maintain consistent tone, style, and structure across Help Center and Chatbot experiences
- Apply UX writing best practices to improve readability and user success
- Stay up to date on trends in UX writing, AI-driven support, and self-service strategies
- Help Center and Chatbot content that is accurate, discoverable, and easy to use
- Improved customer self-service experience and reduced support volume
- Strong adoption of content updates across internal teams and customer touchpoints
- Regular insights delivered through reporting that shape support and content strategy
- Recognition as a trusted partner across teams for content and documentation
Our take
Platforms like Instagram, Pinterest, and TikTok have become indispensable for businesses of all sizes, shaping their marketing strategies and driving success. Later specializes in assisting customers in navigating these channels. Offering a visually oriented suite of tools, the marketing platform enables marketing managers to schedule, analyze, and track sales from their content effectively.
Focusing on small businesses, Later is doubling down on its strategy, aiming to provide additional products tailored for marketers at these enterprises while expanding its geographic reach. This expansion of product capabilities not only caters to the evolving needs of small businesses but also helps Later mitigate platform risk from social media companies mimicking its services. Partnerships with platforms like TikTok and Instagram, featuring post scheduling, analytics, and conversation tools, showcase Later's commitment to innovation and staying ahead in the competitive landscape.
Now, the company is entering an exciting new chapter with updates designed to help marketers and creators stay ahead of what's next in social. The platform now offers enhanced analytics, improved collaboration tools, expanded support for platforms like Threads and Snapchat, and smarter insights through innovations such as Future Trends. These developments show Later's commitment to making social media management more intuitive, data-driven, and impactful so brands and creators can build stronger connections and lead the next era in social storytelling.
Steph
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jan 2015
$1.2m
SEED
Dec 2014
$1.3m
SEED
Total funding: $3.8m
Company benefits
- Learning & development opportunities
- Market competitive compensation
- Hybrid work environment
- Flexible paid time off
- Competitive healthcare benefits
Company HQ
Government Center, Boston, MA
Leadership
Scott Sutton
(CEO)Scott joined lAter in 2023 as COO, becoming CEO in 2024. Previously, he spent 4 years at ZoomInfo, joining as VP of Revenue Operations before becoming Senior VP of Operations and then CBO.
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