Contact Centre Product Owner, Perk
More information about location
3+ days a week in office
Corporate travel platform
Posted today
Corporate travel platform
1001+ employees
Posted today
More information about location
3+ days a week in office
1001+ employees
Company mission
To erase the work behind the work that is costing your business trillions and draining your teams of morale and productivity. At Perk, we call it shadow work.
Role
Who you are
- 5+ years of experience managing contact centre Tooling, or systems administration—ideally in a fast-paced, tech-driven environment
- A Data Driven / informed operator, you use Data to make decisions and asses the impact your team is having on operations
- A strong understanding of Zendesk, Freshdesk or intercom and its ecosystem (Support, Talk, Messaging, Explore)
- Hands-on experience with tools like Zapier, Airtable, Ultimate AI, and Slack integrations
- Comfortable with code—you do not need to be a full-time developer, but basic scripting or front-end development experience (HTML, JS, or API integrations) is a big plus
- A builder's mindset—you enjoy solving problems, automating processes, and improving systems
- Experience leading a technical team, with a proven ability to motivate, mentor, and grow talent
- Strong stakeholder management skills and the ability to prioritize requests across multiple business areas
What the job involves
- As a Contact Centre Product Owner, you will play a pivotal role in shaping the future of how Perk supports customers across the globe
- While embedded within Operations, you bring a product mindset—thinking proactively, building scalable systems, and solving real-world agent pain points with elegant, technical solutions
- You will own the contact centre technology for Global support operation, serving 1bn worth of travel 24/7
- You will lead a team of Tooling Engineers and Systems Admins, responsible for owning and evolving the tooling ecosystem that powers our global customer care organization
- From managing Zendesk to building custom apps and integrating automation tools, your mission is to unlock efficiency, reduce friction, and enable our agents to shine
- Act as the product driver for the global Customer Care tooling ecosystem, empowering 1,000+ agents who serve over 300,000 customers annually
- Own and evolve the end-to-end tooling stack, including Zendesk (Support, Talk, Messaging, Explore), Ultimate AI, Zapier, Make.com, Airtable, Slack Apps, and Google Workspace
- Treat the tooling ecosystem as a product with a roadmap, vision, and measurable impact, balancing short-term needs with long-term scalability
- Design and deliver solutions that boost agent efficiency by building custom apps, automating workflows, and integrating platforms seamlessly
- Translate operational pain points into scalable, technical solutions that reduce friction and enable excellent customer experiences
- Collaborate cross-functionally with Product, Engineering, Analytics, and Finance leadership to align tooling initiatives with company objectives
- Safeguard system reliability and act as an escalation point for complex technical issues impacting support operations
- Shape the future of customer care technology, contributing to strategic planning and ensuring Perk stays at the cutting edge of support tooling, automation, and AI
- Lead and grow a high-performing team of 3 system admins and tooling engineers, fostering innovation and operational excellence
- You will have autonomy and ownership—we trust you to make decisions that move the business forward
- You will shape the future of how Perk operates, improving the experience of agents and customers at scale
- You will be part of a passionate, collaborative, and international team that values curiosity, impact, and continuous improvement
- You will get to build and innovate every day, in a culture that encourages experimentation and rewards action
Application process
- Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume
Our take
Although business travellers are often at the forefront of driving company growth, booking travel is typically a logistical nightmare as corporate travel tools are underdeveloped and stuck way in the past. Perk has built a platform free from micromanagement, creating an experience that puts business travellers first.
Perk's number of active users has grown year on year. Further, as well as more customers using the platform, those on it are using it more regularly. This is a clear signal that Perk has a product-market fit and is in scaling mode. The company has more than 2,000 customers, including scaleups like GetYourGuide, Breilting, Aesop and Medskin.
Recently rebranding from TravelPerk to Perk, the new name marks the next step in the company's transformation as it accelerates growth and broadens its mission beyond just travel management. The rebrand reflects its ambition to eliminate "shadow work" (hidden time-wasting tasks like filing expenses and chasing approvals), through AI-powered tools such as Perk Pay, which automates spend management and reduces fraud risks.
With dual headquarters in London and Boston as well as a growing footprint, Perk is evolving from a travel platform into a broader productivity partner for the modern business
Kirsty
Company Specialist at Welcome to the Jungle
Insights
47% female employees
22% employee growth in 12 months
Glassdoor (4)
Trustpilot (3.7)
Company
Funding (last 2 of 10 rounds)
Jan 2025
$200m
SERIES E
Jan 2024
$104m
SERIES D
Total funding: $657.5m
Company benefits
- Stock options in the company
- Great healthcare benefits, including private healthcare and wellness programs
- Beautiful office with different spaces for every mood
- Fully stocked kitchen loaded with healthy food, snacks, and coffee
- Generous vacation time and flexible working hours
- The finest tech and anything else you need to do your best work
Company HQ
Downtown Crossing, Boston, MA
Articles
Leadership
Avi Meir
(Founder & CEO)Previously founded the hotel software platform, Hotel Ninjas, which was later acquired by Booking.com. He then went on to serve as a Senior Product Owner at Booking.com before founding Perk in 2015.
People progressing
Initially joined the Perk team in 2020 as a Data Analyst before becoming a Senior Data Analyst in 2021 and a Data Analytics Manager in 2022.
Salary benchmarks
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