Customer Service Executive, Gener8 Ads
Data privacy, control and advertising software
Be an early applicant
Data privacy, control and advertising software
21-100 employees
Be an early applicant
21-100 employees
Company mission
To empower people to understand, control and be rewarded for their data.
Role
Who you are
- Minimum 2+ years’ experience in customer support, ideally within a SaaS, tech, or gaming environment (B2C strongly preferred)
- Experience supporting a consumer mobile app is a strong advantage
- Solid understanding of modern web technologies and apps
- Friendly, engaging, and confident communicator with excellent written and verbal skills
- Strong problem-solving ability with a genuine passion for customer advocacy
- Experience tracking and contributing to SLA, CES, NPS, and CSAT metrics
- Data-literate, with good knowledge of MS Office and Excel, and familiarity with Google tools (Sheets, Slides, Analytics)
- Proactive, highly organised, and able to manage multiple priorities effectively
What the job involves
- You will be responding to our Gener8 users helping to answer their product queries and providing general support
- Your most important job will be delivering a 5-star service to all of our users, making sure their problem is solved and they are singing your praises to their friends and family
- You’ll have a unique opportunity to be part of a 2-person Customer Happiness team, making sure we are known for always going above and beyond when it comes to customer service
- You have a sixth sense for delivering exactly what Gener8 users want
- And you're willing to go the extra mile to make sure they have a warm fuzzy feeling when they think about our brand
- Managing Gener8 users enquiries across various channels, including a 3rd party customer service platform (Intercom), live chat and email
- Take ownership of issues and see them through to resolution at every touch point
- Identify opportunities for improving the user experience and raise these with relevant team
- Identify opportunities for improvement of the CS processes, driving automation and decreasing the response time
- Responding on the customer reviews platforms
- Keeping the Knowledge centre and FAQs up to date
- Upload new Rewards to our platform and remove the old ones; update Reward offers creatives
- Set up auctions, prize draws and charity donations in the admin console
- Collaborate with other departments in gathering feedback and contribute to Customer Health Score improvement
Salary benchmarks
Our take
Gener8 Ads is trying to simultaneously give companies and media agencies access to better advertising leads, while giving public users more control over – and the chance to profit from – their own data.
The company offers internet users a range of products including a browser, app an and existing browser extension, in which they can elect to share their anonymised data in return for redeemable rewards or simply browse in total privacy. The appeal for advertisers is the promise of a more personal approach, reaching only those who would be interested in their products.
Amidst all the noise surrounding data privacy, Gener8’s solution is a clever one. Indeed, the company gained immense traction after an appearance on BBC’s Dragons’ Den which went viral, and was hailed the show’s best ever pitch. Unsurprisingly, the TV appearance led to a successful funding round, which helped the company to accelerate growth. Further funds have also been secured that have supported the launch of Gener8's app as it looks to disrupt the big tech giants.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jun 2024
$2.7m
ANGEL
Mar 2023
$6.7m
ANGEL
Total funding: $12.3m
Company benefits
- Your choice of computer hardware
- Annual training and conference budget
- Regular team days out
Company HQ
Covent Garden, London, UK
Leadership
Sam Jones
(Founder & CEO)Sam spent 7 years at Red Bull including a spell as Global Brand Manager. Prior to this, they founded nightclub promotional company 212 and nightclub ticketing app Hit The Town.
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