Consumer Operations Associate, Nova Credit
temp-to-hire
More information about location
Cross-border credit reporting
Be an early applicant
Cross-border credit reporting
101-200 employees
Be an early applicant
More information about location
101-200 employees
Company mission
To inspire and facilitate the flow of human diversity, helping the world's moving population to arrive and thrive.
Role
Who you are
- Exceptional verbal and written communication abilities are crucial, as you'll be interacting with consumers about sensitive financial information and complex regulatory matters
- You should be able to explain technical concepts clearly and maintain professional composure in challenging situations
- 2-3 years of customer-facing experience (e.g. support/call center)
- Strong analytical and investigative skills are necessary for researching disputes, verifying information, and resolving complex consumer issues
- Excellent communication skills (written and verbal)
- You should be able to think critically and find solutions within FCRA guidelines
- Regulatory Knowledge; experience working in a regulatory consumer-permissioned environment
- Familiarity with dispute resolution processes
- Proficiency in CRM systems; ticketing; Salesforce/Zendesk
- Experience with credit reporting platforms
- Strong analytical and investigative abilities
- Critical thinking skills
- Professional composure
- Strong consumer empathy
- Ability to explain complex concepts clearly
Desirable
- Understanding of FCRA regulations
- Knowledge of consumer credit reporting laws
- Data privacy and security awareness
What the job involves
- The Consumer Operations Associate will play a critical role in advancing our mission to power a more inclusive financial world
- You will be working in a highly regulated environment; understanding of FCRA regulations and consumer credit reporting laws is a plus
- Day-to-day ownership of tasks includes familiarity with dispute resolution processes, consumer rights under FCRA, and credit reporting timelines and requirements
- Master operational and support systems
- Manage direct consumer communications
- Learn Nova Credit's product offerings
- Integrate with the team ("Novans")
Our take
For the 15 million new immigrants who arrive in the US each year, it’s crucial to have a working credit history. Without this, they’ll be unable to rent an apartment, apply for a credit card or in some cases even get a job. The issue is that their credit history won’t have travelled with them, so lenders in their new country won’t be able to verify their eligibility. Nova Credit's founders experienced this problem first-hand, as Esipov is a first-generation Russian immigrant.
Nova Credit imports financial histories to enable immigrants to set up lives in new countries, with their ‘Credit Passport’. This is a digital framework that connects an individual’s credit history information from one country into the country where they are currently residing.
Nova Credit is currently able to import credit history from 8 countries, its most recent addition being the UK in January 2023. Since being accepted to Y Combinator in 2016, the company has since raised considerable funding from major finance players such as HSBC. Nova Credit has grown its footprint significantly, covering more than 1 billion consumer credit profiles, with further expansion in sight.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
42% female employees
2% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2023
$45m
SERIES C
Feb 2020
$50m
SERIES B
Total funding: $114.3m
Company benefits
- Free flight anywhere in the world on every anniversary
- Complementary wellness benefits, including Headspace and Ginger subscriptions
- $75/month contribution by Nova towards commuter benefits
- Dental and vision are 95% subsidized for Nova Credit employees, and 50% for dependents
- Unlimited paid time off policy
- $1500/year professional development budget
- Catered lunch on Mondays, Wednesdays, and Fridays
- Health insurance
- SF / NY salaries across the US
- $50/month contribution by Nova Credit towards your cell phone bill
Company values
- Tie your neighbor's shoes - Play as a team, win as a team!
- Chug like a train, soar like a plane - Be a go-getter and always ready to get your hands dirty!
- Build bridges, not walls - We believe in supporting the traditionally disadvantaged.
- Challenge without ego - Don't let your ego get in the way of truth.
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Misha Esipov
(CEO)Previously Teaching Fellow at NYU Stern School of Business for 2 years and Investment Banker at Goldman Sachs for 3 years.
Nicky Goulimis
(Board Member)Previously worked for 3 years at Bain & Company, holding various positions such as Associate Consultant and Senior Associate Consultant. She served as COO until 2021.
People progressing
Joined as a member of Enterprise Partnerships and is now leading and building the customer success arm of the company as the Head of Customer Success.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
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Diversity, Equity & Inclusion at Nova Credit
- Financial inclusion is one of the main parts of our mission, and we see inclusion at the company as a critical way to make the best product for the people we serve.
- https://www.novacredit.com/blog/supporting-diversity-equity-and-inclusion-at-nova-credit/
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