Customer Service Associate, Vivid Seats
Bilingual, German
$37k
With overtime eligibility, Bi Annual bonuses, annual equity grant; Any hours worked over 40/week are overtime eligible
3 days a week in office
Ticket exchange and resale platform
Job no longer available
Ticket exchange and resale platform
501-1000 employees
Job no longer available
$37k
With overtime eligibility, Bi Annual bonuses, annual equity grant; Any hours worked over 40/week are overtime eligible
3 days a week in office
501-1000 employees
Company mission
To empower every fan to get to the live events that shape their most vivid moments and memories.
Role
Who you are
- Outstanding communication, attention to detail and organizational skills
- Strong customer service mindset that embodies problem solving and resolution skills
- Interest in live event space and eager to learn attitude
What the job involves
- As a Customer Service Associate- Bilingual (German) you will work to manage transactions and relationships with our many valued sellers and customers that have placed an order through the Vivid Seats exchange. You will be taking calls and responding to emails on a broad range of event and order-related questions, working to ensure we are providing elite service to both our sellers and our customers
- How your role expectations will progress in the first 30, 90, and 180 days:
- 30 days in as a Customer Service Associate:
- Complete new hire orientation, gaining the knowledge and resources about the live event industry you need to be successful
- Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers
- Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems
- 90 days in as a Customer Service Associate:
- Customer Service Associate investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively
- Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities
- Navigate order queue and determine what requires attention to provide real-time assistance
- 180 days in as a Customer Service Associate:
- Play an active role in continued learnings to advance skill sets necessary for individual and team goals
- Customer Service Representative to manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers
- The first 2 weeks of employment are Monday-Friday 8:30am-5:30pm for training. Training is paid
- Work schedule:
- 8:00am-4:30pm with Monday and Tuesday off
Our take
Founded in 2001, Vivid Seats is one of the leading online ticket marketplaces. The event tickets market is one of the biggest out there, expected to reach almost $85 billion by 2027, and the company has secured its place within it with partnerships with big players like ESPN, RollingStone, and the NBA.
The company's strategy has so far been based on massive public exposure through heavy spending on digital advertising, which has brought it great success to date. Its connects millions of buyers with thousands of ticket sellers each year, covering hundreds of thousands of different events.
Vivid Seats boasts high revenues and sustained growth, and went public in 2021. Following its listing on the NASDAQ, the company has been focusing on expanding operations and broadening its tech capabilities. A recent development is the company's Vivid Picks app, which combines live event and gaming experiences to target changing trends in the events ticket space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
42% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2014
$5.2m
SERIES A
Mar 2012
$3.9m
ANGEL
Total funding: $9.7m
Company benefits
- The Basics: We’ve got you covered with a variety of health, dental and vision packages to meet your needs: BCBS PPO, HSA and HMO plans, mental health and telehealth programs.
- Your Future: We care about what’s ahead for you. From competitive retirement and savings programs, to continuing education opportunities, and rewarding performance incentives, our goal is to grow your future in meaningful and sustainable ways.
- Recharge: We know employees who refresh, restore, and take time for life’s significant moments enjoy their work and are more productive. PTO, mental health days, and maternity/paternity policies give you the flexibility to make the most of your planned time off.
- Winning Together: We celebrate wins and stay connected as a team. Our teams are recognized in company-wide town-halls, hackathons, and product demos and enjoy in-office happy hours, holiday and summer events, and company sponsored sports leagues and competitions.
- Health = Happy: We are committed to a healthy lifestyle. We cover gym membership fees, host wellness weeks, provide plenty of nutritious snacks, cater smart choice lunches, provide access to on-site treadmill desks, bike storage, fitness classes, and inspiring office spaces where mindfulness can thrive.
- Convenient: We make work a little easier, providing hybrid working arrangements at accessible office locations. When you are in the office, you’ll have the tools (company provided laptops, monitors, software), room for ideas (open floorplan with plenty of meeting rooms, quiet areas, and whiteboards), and coffee. We’re talking good coffee.
Company HQ
West Loop Gate, Chicago, IL
Leadership
Stan Chia
(CEO)Board Director at 1871, and Board Member at the Georgia Institute of Technology. Former COO of GrubHub.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 11 more jobs at Vivid Seats