Implementation Manager, BrightHire
Smart interview platform
Be an early applicant
Smart interview platform
21-100 employees
Be an early applicant
21-100 employees
Company mission
To give everyone the hiring experience they deserve.
Role
Who you are
- 3+ years in project management with a proven track record of customer onboarding delivery for enterprise customers in the HR Technology space
- Expertise with recruiting systems and processes
- Expertise with recruiting system integration processes and troubleshooting
- Expertise in customer onboarding, driving adoption for customer end-users
- Experience troubleshooting integrated systems
- Great systems thinking to consider the ecosystem when facing problems
- Ability to create and maintain detailed project documentation
- Skill in developing and delivering training materials and resources (explainer videos, decks, etc)
- Capability to design, implement, and optimize onboarding processes, and create highly scalable versions for low-touch customer segments
- History of successfully coordinating cross-functional teams to implement
- Experience in conducting client training and developing educational materials
What the job involves
- As an Implementations Manager at BrightHire, you will deliver a customer’s first experience after the sale, ensuring seamless launches for new customers across all segments
- You will be a subject matter expert for how to launch our product, especially in regards to how it integrates with other tools in our customer’s ecosystem. You will be a product and technical expert, acting as the front-line for customer support during onboarding, as well as a critical bridge to our Product team
- You will innovate to define scaled processes, systems, and experiences for different customer segments. We are looking for a builder-mindset that can both develop and deliver within a small new team
- Guide clients through the onboarding process, integrating BrightHire into their recruitment tech-stack
- Develop and manage comprehensive project plans in collaboration with customers. Coordinate with cross-functional teams to maintain project alignment and mitigate any risks or issues that arise. Facilitate regular meetings during the onboarding period and provide stakeholders with timely project updates
- Configure and tailor BrightHire solutions to align with client needs, collaborating with several internal teams to solve tricky problems. Support pre-sales solution scoping as appropriate
- Serve as the primary point of contact for customer integration projects with both customers and external partners
- Provide technical support to issues related to the Onboarding process, and provide backup capacity for our support team
- Partner with customers to drive early adoption of BrightHire. Consult on change management best practices to overcome obstacles
- Conduct client process discovery and enablement sessions, and advise them on the successful use of BrightHire products and develop tailored materials as needed
- Ensure proactive and transparent communication with clients and internal teams about project progress and challenges
- Design and document onboarding procedures for each segment, creating reusable resources, such as videos, decks, guides, and FAQs, for future implementations and ensuring best practices are woven throughout the experience
- Administer our use of tools to support the onboarding process, such as Dock or other automation tools, promoting a standardized approach across segments
Our take
BrightHire is an enterprise SaaS platform offering employers a Zoom-integrated hiring tool designed to assist interviewers in creating more equitable hiring practices. Their tech software records, transcribes, and helps standardize interviews, along with offering broader procedural analytics tools.
The bias-reduction benefits remain to be proven, and are not unique to BrightHire. However, with companies increasingly focused on publicly tackling hiring bias, they could have come at the right moment. HR tech is seeing a significant uptake of SaaS products, meaning their product and the field in general is likely to see good growth.
Series B funding secured in 2021 has been channeled into workforce expansion and developing the platform using big data insights. How competitive BrightHire remain will depend on how well they fare in a rapidly innovating sector.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-21% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2021
$20.5m
SERIES B
May 2021
$12.5m
SERIES A
Total funding: $36m
Company benefits
- Competitive salary
- Meaningful equity
- 401(k) plan
- Health, vision, & dental
- Flexible PTO
- Vacation bonus
- Paid parental leave
- Work setup budget
- Quarterly Offsites
- Learning stipend
- Monthly snack delivery
- Team Events
Company values
- Put candidates first
- Act with generosity
- Operate like an owner
- Invest in our people
Company HQ
West Village, New York, NY
Articles
Leadership
Benjamin Sesser
(CEO)Having worked at Garten Rothkopf and Gartner as a Strategy Consultant, Benjamin spent 2 years at Sailthru as Director of Strategy. In April 2019, he left his role of 4 years as VP of Finance and Operations at Enigma Technologies to co-found BrightHire.
Theodore Chestnut
(CRO)Having been Vice President of Business Development at Garten Rothkopf, Thoedore later joined LinkedIn as Senior Relationship Manager. He was here for 6 years, becoming Global Account Manager and then Senior Manager of Insights.
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