Customer Support Executive, amicable

£27-28k

+ Share Incentive Plan

Entry and Junior level

London

1-2 days a week in office (Holborn, London)

Relationships legal service

Open for applications

Meet the team

Relationships legal service

21-100 employees

B2CLegal

Open for applications

Meet the team

£27-28k

+ Share Incentive Plan

Entry and Junior level

London

1-2 days a week in office (Holborn, London)

21-100 employees

B2CLegal

Company mission

Our mission is to help people navigate relationship change with kindness, clarity and practical support. From moving in together to getting married, separating, co-parenting or blending families, amicable helps thousands of couples have better conversations and make clearer decisions.

Job

Company

Role

Who you are

This role is ideal for someone with customer service experience or for anyone looking to develop their skills in this area
Previous experience in customer support, operations, or a similar role
Clear and concise written and verbal communication skills and a customer-first mindset
Ability to learn new tools and platforms quickly
Organised, reliable, and detail-oriented
Proactive and willing to take ownership of tasks
Curious mindset, likes to understand how and why things work
Experience suggesting improvements and thinking outside the box
Experience working in a fast-paced, growing environment would be desirable

What the job involves

As we enter our next phase of growth, we’re looking for a Customer Support Executive to help take two recently launched products to the next level: amicable space, our subscription service for navigating relationships and separation and a co-parenting app, built to simplify parenting after separation
In this role you’ll support users across our products while also contributing to operations behind the scenes, playing an important role in how customers experience amicable day-to-day. This is a hands-on role for someone who enjoys solving problems, learning quickly and helping customers
You’ll troubleshoot issues confidently, provide quick solutions, and work closely with our product and tech teams to escalate more complex challenges. You’ll also help bring our weekly webinars to life by coordinating sessions and ensuring they run smoothly. Beyond direct customer support, you’ll contribute to building and nurturing our growing community, encouraging positive engagement, and helping create a safe, welcoming space for all users
You’ll get hands‑on with new features, test updates, and share insights that help shape the future of our services
Provide empathetic and swift support to day-to-day queries of amicable customers using our co-parenting app and amicable space
Troubleshoot customer issues to provide quick workarounds or escalate to the product and tech team when required
Assist with the coordination and running of weekly webinars
Help build, support, and moderate our community
Assist with product testing and feedback loops to the team to continue to grow and improve the products

Salary benchmarks

Our take

amicable is on a mission to revolutionise the way people end relationships, aiming to make the process kinder and more efficient than traditional solicitor-led approaches. By focusing on a technology-driven model, Amicable offers a modern alternative to conventional legal practices, enabling couples to avoid the emotional and financial strain often associated with traditional methods of divorce and separation.

The company's innovative approach to divorce, separation, and co-parenting has positioned it as a trusted brand in the industry. With a commitment to delivering empathetic, fixed-fee services, amicable effectively guides couples through the complexities of ending a relationship.

amicable promotes a collaborative culture and is rapidly growing to meet demand and legislative change, elevated in part by its acquisition by Octopus Money in 2023. Emphasising values such as kindness, flexibility, trust, professionalism, and customer focus, amicable is dedicated to pioneering a better way for couples to part ways.

Kirsty

Company Specialist at Welcome to the Jungle

Meet the team

8 people

Hugo Ostyn, Head of Product

Insights

Trustpilot (4.8)

Company

Company benefits

28 days holiday plus bank holidays per annum (pro-rated)
Cycle to work scheme
Private health insurance
Group life assurance
Enhanced family friendly leave
Employee Assistance Programme
Share Incentive Plan
Electric Vehicle Scheme

Company values

Empathy & Kindness
Trust & Professionalism
Pioneering
Customer Focus

Company HQ

Richmond, UK

Leadership

Pip Wilson

(Co-founder & CEO)

Board Trustee and Deputy Chair of the The RSA. Former Trustee / Board Member of The Girls' Network, Founder and Board Director of Bluefin Solutions and was also Consultant at a number of companies.

Kate Daly

(Co-founder & Host of The Divorce Podcast)

Former Family Consultant and Divorce Coach at FamilyChange. Was also a Counsellor, Coach and Consultant at KDCPPS, Director at PeopleFanClub and Senior Manager at KPMG.

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