Technical Writer, Vitesse
More information about location
2+ days a week in office
Cross-border payment solutions
Be an early applicant
Cross-border payment solutions
201-500 employees
Be an early applicant
More information about location
2+ days a week in office
201-500 employees
Company mission
To be the treasury and payment provider of choice for the Insurance Market.
Role
Who you are
- Experience as a Technical Writer in a SaaS environment
- Familiarity with transactional platforms, involving a customer portal and APIs
- Ability to grasp business and technical concepts quickly and collaborate confidently with product owners and engineers
- Excellent writing and editing skills, with a strong attention to detail and structure
- Comfortable using documentation tools such as ReadMe (or similar platforms), GitHub, and generative AI content assistance
- Proactive, self-organised, and capable of managing multiple documentation streams
- Understanding of the importance of documentation as part of the customer experience
What the job involves
- We’re looking for an experienced Technical Writer to take ownership of the Vitesse Knowledge Hub – our central platform for customer documentation
- This includes content on product features, benefits, and use cases, as well as user and admin guides, API references, examples, and best practices
- The role also involves contributing to both customer and internal communications related to product or system changes
- You’ll play a key role in helping customers understand and use our platform effectively by transforming complex technical concepts into clear, accessible, and structured documentation
- You’ll collaborate closely with product managers, developers, customer success teams, and other stakeholders to ensure accurate and timely content delivery
- The Technical Writer will report to the VP of Product Marketing within the Product & Engineering department, offering ample opportunities to grow into broader responsibilities across Product and Marketing
- Help shape the documentation experience to support customer onboarding and long-term engagement
- Own the end-to-end content lifecycle of the Vitesse Knowledge Hub
- Liaise with internal teams (Product, Engineering, Support, Customer Success) to understand product changes and translate them into meaningful content
- Champion documentation consistency, structure, and clarity across all knowledge assets
- Streamline content workflows and updates
Salary benchmarks
Our take
Vitesse is a payment business providing global payment services to a range of businesses. Operating on one of the largest domestic banking and payment networks in the world, Vitesse gives its customers direct access to over 180 countries' domestic payment networks and processes over $10B in transactions.
It's focused on serving customers in the insurance market by providing improved liquidity management and faster claims settlement. Insurance is the largest market in terms of revenue and the fastest growing, and as a result of Vitesse's success in the Lloyds of London market, the company has established itself as an industry leader.
Having closed successful funding rounds, the company aims to double its revenue in the coming years whilst also focusing on growing its team across London and Rotterdam and establishing a presence within the US market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
May 2024
$93m
SERIES C
Feb 2022
$26m
SERIES B
Total funding: $127.6m
Company benefits
- 25 days Holiday per year (increasing by 1 day per years' service, up to 30 days) + Bank Holidays
- Hybrid working arrangements – minimum 2 days in the office, Tuesday - Thursday
- Contributory pension scheme
- Enhanced Parental leave
- Cycle to Work Scheme
- Private Medical Insurance with AXA
- Unlimited access to therapy sessions through our partner, Oliva
- Discounted Gym membership through Gympass
- Financial Coaching with Octopus Wealth
- 2 days of volunteering leave per year
- Sabbatical after 5 years’ service
- Life Assurance - MetLife (UK employees only)
- Ongoing Learning and Development to support you reach your career goals
Company HQ
Holborn, London, UK
Leadership
Phillip McGriskin
(Founder & CEO)An experienced CPO having worked for Worldpay. Also previously the Founder and CEO of Envoy Services.
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