Principal Product Manager, Crunchyroll

• 15+ years of product management experience, with at least 5 years focused on payments, fraud prevention, or monetization systems in a global consumer platform
• Deep understanding of payment processing systems, PSP integrations, retry logic, and fraud detection techniques
• Experience with global payment methods and checkout flows across web, mobile, and OTT platforms
• Strong product instincts with the ability to balance conversion, risk, and long-term scalability
• Comfort designing platform-level infrastructure that enables internal and third-party integrations
• Proven ability to lead large, cross-functional initiatives and influence without direct authority
• You are humble, hungry, an influential cross-functional partner, and a talent multiplier within your org

Desirable

• As the Principal Product Manager for Payment Optimization, you will lead the vision, strategy, and execution of Crunchyroll’s payment orchestration and fraud mitigation platforms
• You'll be responsible for building intelligent, scalable systems that increase payment success, reduce passive churn, and minimize fraud risk across all platforms and markets
• This is a high-impact, highly cross-functional role that sits at the intersection of user experience, revenue growth, fraud, and platform trust
• This role will report into Crunchyroll's VP of Product Management and is a hybrid role which can sit out of our San Francisco, Los Angeles, or Dallas office
• Payment Optimization Strategy – Define and drive the roadmap for payment success across global platforms by orchestrating smarter routing, retries, and logic that adapts to market behavior, cost, and risk
• Dynamic Payment Orchestration – Partner with Engineering to build a flexible orchestration layer that integrates with multiple PSPs and enables dynamic decisioning to optimize for success rates, cost efficiency, and redundancy
• Fraud & Abuse Mitigation – Lead our product strategy to detect and prevent payment-related abuse, including stolen card use, account sharing, promotion exploitation, and bot-driven subscription fraud
• Global Payments Resilience – Build infrastructure that supports regional payment methods, mobile wallets, and platform-specific flows (e.g., Apple, Google, PayPal), ensuring compliance, consistent performance, and fallback logic in case of failure
• Data-Driven Optimization – Define KPIs, report, and build feedback loops using transactional data, fraud trends, and churn metrics to continuously improve our success rates and fraud prevention capabilities
• Compliance & Risk Management – Partner with Legal, Security, and Finance to ensure payment systems are secure, compliant with PCI and regional regulations, and designed with user protection in mind
• Cross-Functional Collaboration – Work closely with Finance, Engineering, Legal, CX, and external partners (e.g., PSPs, fraud vendors) to execute initiatives and scale payment systems globally
• Platform Thinking – Ensure the platform is extensible, observable, and supports experimentation at scale—for example, A/B testing retry logic or fraud scoring thresholds
• What Success Looks Like
• Drive measurable increases in global payment success rates and reductions in passive churn
• Deliver a scalable, intelligent payment orchestration platform with multi-PSP integration and dynamic optimization for cost, risk, and conversion
• Lead fraud and abuse prevention initiatives, reducing payment-related fraud and losses
• Ensure full compliance with PCI-DSS and global payment regulations, partnering with Legal, Security, and Finance
• Leverage payment, fraud, and churn data to build automated reporting, optimization loops, and continuous platform improvements
• Foster strong cross-functional collaboration with Engineering, Finance, Legal, CX, and external vendors
• Build an extensible, resilient payment infrastructure that enables experimentation, A/B testing, and rapid scaling
• Establish yourself as a trusted leader driving payment innovation, risk reduction, and revenue growth across the organization