Principal AI Engineer, ActiveCampaign
$212.8-292.6k
Customer experience automation
Be an early applicant
Customer experience automation
501-1000 employees
Be an early applicant
$212.8-292.6k
501-1000 employees
Company mission
To help businesses and organizations to automate their entire customer experiences.
Role
Who you are
- 12+ years of experience building and deploying sophisticated machine learning solutions, with deep experience in agentic systems, NLP, or deep learning
- Demonstrated success architecting scalable data pipelines and ML platforms that support high-volume model training and inference
- Expert-level proficiency in Python ecosystem (scikit-learn, TensorFlow, PyTorch, Hugging Face) for both research and production systems
- Hands-on experience with RAG architectures, model fine-tuning, RLHF, comprehensive evaluation frameworks, and drift detection systems
- Advanced SQL skills and expertise in data warehousing, ETL processes, and data governance best practices
- Deep understanding of database architectures and their trade-offs, plus experience with cloud platforms (AWS, GCP, Azure) and distributed computing (Spark, Dask)
- Exceptional ability to identify high-impact AI opportunities and translate them into technical solutions that drive significant business value
- Outstanding skill in translating complex technical concepts into clear business strategies and actionable insights, influencing stakeholders and driving adoption of our AI solutions
- Experience mentoring and developing junior data scientists in a collaborative, high-impact environment
- Appreciation for the unique challenges SMBs face in adopting AI, with passion for democratizing access to advanced technology
What the job involves
- Join us in revolutionizing how small and medium businesses harness AI for marketing success
- As the Principal AI Engineer, you'll architect the next generation of agentic AI systems that autonomously optimize marketing campaigns, making enterprise-level AI accessible to SMBs worldwide
- You will lead the charge in translating our ambitious vision into tangible, impactful AI products, guiding a team of talented data scientists and product managers to achieve our strategic objectives
- Strategically define and implement our foundational AI data platform, ensuring enterprise-grade scalability, reliability, and performance
- Drive the development and deployment of production-ready agentic systems that autonomously execute marketing strategies
- Architect and oversee the creation of robust MLOps pipelines supporting model training, deployment, and continuous improvement
- Prototype and deploy state-of-the-art machine learning models, specializing in agentic AI systems
- Advance our LLM capabilities through innovative RAG implementations, fine-tuning strategies, RLHF, and comprehensive model evaluation frameworks
- Lead the research and integration of emerging AI technologies, translating academic breakthroughs into practical business solutions
- Conduct deep statistical analysis to identify the patterns and metrics that drive successful marketing campaigns
- Own the development of end-to-end data science products from proof-of-concept through production deployment
- Develop quantitative impact metrics and compelling visualizations that demonstrate clear ROI for SMB clients
- Champion collaboration with product, engineering and cross-functional organizations, ensuring seamless integration of AI models
- You'll be joining a small, high-impact team where your work directly empowers thousands of SMBs to compete with enterprise-level marketing sophistication
- Our flat hierarchy means your ideas shape our product direction, and our focus on agentic AI puts you at the forefront of one of the most exciting areas in machine learning
- This isn't just about building models—it's about democratizing AI and creating lasting impact for businesses that form the backbone of the world’s economy
Our take
Marketing and CRM tools are essential to scale a business in the current landscape. Existing tools for optimizing engagement, scalability and data analytics have surged in popularity, but many solutions remain unaffordable for small businesses.
ActiveCampaign provides an integrated platform for email marketing, marketing automation and CRM with the focus on providing businesses with the ability to optimize customer experiences. The platform leverages machine learning and automation to increase the rate that its clients can scale their engagement levels, regardless of whether the user is running a small or large business.
Despite high-profile competitors, the company has found a gap in the market by providing an integrated and unified solution combining hundreds of tools. The platform is available as an entire package for enterprises, but smaller companies can opt for cheaper and streamlined tool kits. In 2022, ActiveCampaign announced the implementation of over 400 customer ideas into its product. It has also partnered with ActiveEngine, the first ActiveCampaign-only agency, to enable businesses to make better discovery calls and close more deals. With the 2024 opening of a hub in Krakow, it is further expanding its European footprint.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-18% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2021
$240m
SERIES C
Jan 2020
$100m
SERIES B
Total funding: $360m
Company benefits
- Mac computer, modern apps, and access to a $250 quarterly WFH stipend, as well as regional Hubs that serve as a central meeting space.
- Open PTO, the ability to work remotely, a sabbatical program, and flexibility in your work schedule.
- Access to the Calm meditation app, the Modern Health coaching app, and telemedicine support for mental health.
- Equity for all employees to help create alignment and an ownership mindset across all team members as we grow.
- Access to 1:1 sessions with career coaches, and Udemy subscriptions.
- Generous 401K matching that have no wait or vesting requirements.
- Dedicated Employee Resource Groups for moms, dads, and parents, manager training to better support working parents, and flexible working schedules to make parenting during remote work a bit less stressful.
- Dedicated career development conversations and regular salary reviews.
- Full medical, dental, and vision, and pay 100% of your premiums for the HSA plan.
- Stay connected with teams around the globe through digital outings & trainings, an automated coffee roulette program, and biannual team kickoffs.
- Donation matching and 3 days of Volunteer Time Off for all employees every year. We also make it easy to participate in local elections by giving employees the day off.
Company HQ
Chicago Loop, Chicago, IL
Leadership
Jason VandeBoom
(CEO)Jason founded ActiveCampaign in January 2003 as CEO. They have worked there ever since, alongside being a Future Founders Board Member since February 2020.
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