Sales Specialist, Resident
$18.50- $20.50 an hour
More information about location
Mattress and home furnishings retailer
Job no longer available
Mattress and home furnishings retailer
501-1000 employees
Job no longer available
$18.50- $20.50 an hour
More information about location
501-1000 employees
Company mission
To make shopping for home essentials effortless, enjoyable, and risk free - because everyone deserves a beautiful home and a great night's sleep.
Role
Who you are
- As a Sales Associate you will be a self-starter with an ability to adapt quickly in a fast-paced remote environment and able to communicate effectively
- Open availability and able to work key holidays and weekends
- A minimum of 1 year of sales and customer support experience in any environment
- A minimum of 1 year working in a contact center environment, either remotely or in person - you thrive on phone, chat and email
- Have experience handling a high volume of tickets
- Excellent written and spoken English
- Strong conflict resolution and de-escalation skills
- Highly detail oriented with excellent documentation skills and sense of personal accountability
- Ability to bring an upbeat, professional and respectful approach to work each day
- Experience/proficiency in programs such as Five9, Chat Tools, Zendesk, Google Suite, Slack
- Comfortability and familiarity with working from home and being a self-starter
- Tech savvy with the ability to type at approximately 50+ WPM (ideally)
- Blazing fast internet connection in your Zen work sanctuary
- Be authorized to work in the United States
What the job involves
- Additionally, as a Sales Associate you will manage the full-cycle customer experience from beginning to end and have uncapped earning potential
- Our Sales Associates convey passion for our products and their customers each and every day
- Live and breathe a Customer First mindset
- Provide a world class sales experience to customers and prospects via phone, email, and chat
- Use a sales oriented mindset to manage customer requests and order generation
- Comfortable handling a high volume of product and service questions
- Use our data driven marketing tools to help drive sales via various warm leads on inbound channels and sales interactions
- Utilize your innate sales skills- active listening, qualifying customers, and helping lead the customer to the right product for them
- Keeps retention top of mind by creating opportunities and options for customers interested in canceling/returning orders
- Be able to treat each customer with respect, empathy and understanding, no matter what kind of day you’re having
- Be prepared to become a ‘mattress and sleep expert’ - open to learning new concepts, adept at remembering details, quick on your feet with accurate recall of key information
- Keen to solve problems - do a little research to get the whole picture, and navigate towards customer centric solutions within the parameters of established policies
- Comfortable engaging non-stop throughout your shift with customers via phone and email
- Willingness to participate by video chat on all internal team meetings
- Surface what you see - share your front line insights with team leads, supervisors and managers to help drive continuous improvement in our customer experience
- Help customers and prospects find the best products to meet their needs - always be looking for opportunities to bring more of our products into customer homes to improve their quality of life - after all - what’s more important than a great night’s sleep?
- Get excited to come to work every day - bring your best self, be a great team member and get to know fellow employees located around the world!
Our take
Resident is a modern home goods company on a mission to make everyday living more comfortable and enjoyable. Founded in 2016, it started with the best-selling Nectar mattress and has grown into a family of award-winning direct-to-consumer brands, including DreamCloud, Awara, Siena, and CloverLane.
The company focuses on giving customers better choices, great value, and peace of mind with industry-leading trial periods and warranties. From mattresses to home essentials, Resident serves people looking to create a beautiful and functional home without the usual hassle of shopping. So, by operating primarily online, it makes it easy for customers across the US and beyond to access their products.
Resident's growth has been rapid too, with a remote-first workforce spread across 33 US states, plus teams in the UK and a tech hub in Tel Aviv. As it continues expanding its product lines and global reach, Resident aims to redefine the home goods industry, making shopping effortless and homes more enjoyable for everyone.
Freddie
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2021
$130m
SERIES B
Jan 2020
$12.5m
EARLY VC
Total funding: $169.2m
Company HQ
Ybor City Historic District, Tampa, FL
Leadership
Eric Hutchinson
(Co-Founder & CEO)Eric is also the Founder of DreamCloud. Previously, he co-founded Madison Reed where he served as the COO for nearly 3 years. He also co-founded Home Value Protection and served as a Senior Product Manager at PayPal.
Maria Testani
(CFO)Prior to joining Resident in 2023, Maria was the CFO at Wolf & Shepard and Savage X Fenty. She also spent 3 years at Bautycounter as the VP of Finance.
Ann Lippman
(CPO)Prior to joining Resident in 2022, Ann was the CPO of Thirty-One Gifts. She was also the VP then Senior VP of People & Culture at Barry's as well as a Director of People Practices at Madison Square Garden Entertainment.
Dave King
(CTO)Prior to joining Resident in 2023, Dave was the CTO at Nacelle, Everlane, and Madison Reed. He also spent over 8 years at Gap as a Director and then Senior Director of IT.
David Briefstein
(COO)Prior to joining Resident in 2020, David was a CCO at TVSquared, CBO at SwoopMe, Head of Accelerate at Comcast Ventures and CRO at Madison Reed.
Share this job