Implementation Coordinator, Modern Campus
$45-70k
Salary based in US rates and may vary in further locations
Higher education management software
Be an early applicant
Higher education management software
201-500 employees
Be an early applicant
$45-70k
Salary based in US rates and may vary in further locations
201-500 employees
Company mission
To unlock the value of lifelong learning for students and the institutions that serve them.
Role
Who you are
- University degree or College diploma in Business Administration, Computer Science and/or relevant work experience
- 1-3 years’ experience working as a Project Coordinator or working within Higher Education
- Ability to effectively multi-task, prioritize, reprioritize, and think quickly on their feet
- Experience developing and maintaining strong client and stakeholder relationships
- Must be an independent, self-motivated, and high energy individual who will take charge and exercise their problem-solving skills
- Project Management an asset
- Strong analytical, creative thinking and problem-solving skills
- Great communication skills is what you are known for, you can communicate across different teams using different techniques to understand customer’s needs
- Building relationships and working within a collaborative team environment is what motivates you
What the job involves
- We are looking for an Implementation Coordinator who will support and assist clients with the planning, design, build and implementation of Student Engagement Suite products
- Provide support to customers across a portfolio of projects during all phases of our client implementations of the Involve and Message software including project initiation, implementation, training, user acceptance testing and go live planning
- Independently lead implementation projects once sufficient product and implementation process knowledge has been acquired
- Support the set-up and initiation of new client projects
- Be responsible for maintaining an in-depth understanding of Involve and Message features, functionality and implementation processes
- Prepare and deliver customized product training to customer stakeholders, executing and leading train-the-trainer sessions
- Triaging issues and providing first level customer support
- Coordinate activities and work with cross-functional teams such as development, account management, and sales
- Your project management tasks will include providing status reports (both internal and client facing), updating the project plan, and timely reporting on key project metrics
- Play a role in reviewing, updating and improving our internal documentation, client facing materials and project delivery methods
- Provide hands-on support for project onboarding tasks including data migration and single sign on configuration
Our take
Modern Campus offers a whole suite of engagement-oriented SaaS products for higher education institutions, including enrollment, communication, curriculum management, and career pathways planning.
The company’s roots go back to 1982 and the early days of web development and SaaS, but a 2019 merger between higher education CMS OmniUpdate, and Student Lifecycle Management (SLM) company Destiny Solutions, led to a 2021 rebrand as Modern Campus.
Now over 2,000 North American institutions are customers of the company, including St. Louis University and Utah Valley University. This gives an indication of Modern Campus’ relevance and strength of position in the market.
There are no signs of slowing down as Modern Campus looks to tap into increasing demand for the modernization of campus life. Since rebranding, the company has been making key acquisitions in the higher education sector to expand its own services range, including campus engagement platform Presence, and conversational text messaging platform Signal Vine.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Company benefits
- Private stock options
- Medical and dnetal insurance
- Collaborative work environment
Company HQ
Yonge–Eglinton, Toronto, ON
Leadership
Peter Devries
(CEO)Served in a variety of Executive Leadership roles with Modern Campus, including President and COO since 2018. They earned a Bachelor of Mathematics degree from the University of Waterloo, with joint honors in Computer Science and Economics. They're also a Certified Information Systems Security Professional and Risk Management Professional, among numerous professional designations.
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