Senior Customer Success Manager, Enfuce
+ Employee stock option
Card issuing and processing solutions
Job no longer available
Card issuing and processing solutions
101-200 employees
Job no longer available
+ Employee stock option
101-200 employees
Company mission
To bring together the brightest mind and best technology to drive meaningful change in the world.
Role
Who you are
- 8+ years of experience in a Senior CSM, Key Account Manager, or similar client-facing role within the payments, fintech, or financial services industry
- Proven success managing and growing high-value, complex enterprise accounts with multiple stakeholders and business units
- Strong commercial mindset with a track record of driving revenue through upsell, expansion, and strategic account development
- Experience engaging with C-level stakeholders and navigating enterprise customer environments with credibility and confidence
- Strong understanding of financial regulations, compliance requirements, and product offerings in the BaaS, embedded finance, or issuer/processor space
- Data-driven decision-maker with excellent communication, planning, and prioritisation skills
- Demonstrated ability to balance strategic thinking with hands-on execution in a fast-paced, evolving environment
- Comfortable leading cross-functional collaboration across teams such as Sales, Legal, Product, and Technical Delivery
- Passionate about customer advocacy and long-term success
- Fluency in English required; additional European languages are a plus
- Experience working with banks, fleet & mobility, or employee benefits customers is an advantage
What the job involves
- As a Senior Customer Success Manager, your mission will be to lead strategic customer relationships, maximise account growth, and serve as a trusted commercial advisor to our most valued customers
- You will take ownership of a portfolio of high-value, often complex accounts, ensuring customers realize maximum value from our solutions and driving measurable impact for both the customer and Enfuce
- As a senior member of the Customer Success team, you’ll also help mentor colleagues, contribute to team best practices, and represent the voice of the customer in internal decision-making
- In this role, you’ll take a proactive approach to account growth, owning strategic account plans, influencing executive-level stakeholders, and aligning internal teams around shared customer objectives
- Develop and maintain trusted, long-term partnerships with key clients, aligning their strategic goals with our solutions to drive revenue, retention, and mutual success
- Act as the lead commercial advisor and primary contact for executive stakeholders, providing strategic guidance, navigating escalations, and representing customer needs internally
- Drive expansion across your portfolio through proactive identification and execution of upselling, cross-selling, and solution adoption opportunities
- Lead quarterly and executive business reviews, aligning internal and customer stakeholders around progress toward KPIs, ROI achievements, and future opportunities
- Monitor and interpret customer health signals, using data to inform engagement strategies and proactively mitigate risk
- Collaborate cross-functionally with Sales, Product, Delivery, and Finance to ensure customer outcomes are delivered efficiently and consistently
- Maintain a deep understanding of the embedded finance and payments ecosystem to position our capabilities effectively in strategic conversations
- Continuously champion customer feedback internally, contributing to product and service enhancements and advocating for long-term customer success
- Support the growth of the Customer Success function by contributing to internal process development and driving operational excellence
Our take
The rise of open banking has allowed fintechs to provide more personalised customer experiences, but setting up these systems requires specialists. It can also be difficult for smaller companies to provide more simple services such as fast card issuing and payments, reducing their ability to compete with other financial services.
Enfuce provides card issuing and payment services, helping clients to launch feature-rich payment cards that are secure, compliant, and quick to deploy. The company also helps businesses set up open banking systems, allowing customers to share their financial data to facilitate the creation of personalised financial tools.
Whilst many companies provide cards and open banking financial tools, this often requires complimentary infrastructure and software engineers - resources that many businesses are unable to access. Enfuce has been smart to offer a suite that allows any business to rapidly deploy cards and financial services, and continues to forge impressive partnerships as it doubles down on this core goal.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Nov 2023
$9.3m
LATE VC
Dec 2021
$52.1m
SERIES C
Total funding: $81m
Company benefits
- Extended healthcare and insurance: We offer occupational healthcare and well-being programmes in all locations, including mental well-being coaching. The specific programmes might vary depending on your location
- Flexible paid time off: We offer a flexible paid time off policy, providing up to 5 weeks of annual vacation days and paid family leave (subject to country regulations). Additionally, you can benefit from hybrid or remote work options, promoting a healthy work-life balance
- Regular fun with your team: To spend other than work-related time with your teammates, you get a team activity budget for three quarters a year. The fourth quarter is reserved for a company-wide event
- Individual learning budget: You get a yearly learning budget to use for courses and other relevant learning opportunities that help you develop your skills
Company HQ
Espoo
Leadership
Denise Johansson
(Co-Founder & Co-CEO)Experience as Head of Project Management for Aktia. Banking Specialist, Head of SWIFT Service Bureau, and Project and Business Manager for Crosskey from 2007 to 2016.
Monika Liikamaa
(Co-Founder & Co-CEO)Director of Crosskey Banking Solutions from 2011 to 2016. Experience as Director of Cards and Payments for Aktia.
William Ekström
(Co-Founder & Chief Architect)Developer for Opera Software form 2002 to 2008. Developer, Application Manager, Business Development Manager, and Lead Architect for Crosskey Banking Solutions from 2008 to 2016.
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