Technical Writer, Stripe

• 3+ years of Technical Writing experience
• 6+ years of total technical experience (including Technical Writing)
• Adept at communicating technical concepts clearly and precisely
• A strong, demonstrated ability to deliver impact and concrete deliverables in a high-ambiguity environment
• Experienced with information architecture for large sets of documentation
• A user-first approach to understanding what’s needed and the ability to deliver concrete, iterative deliverables
• Skilled at pattern-matching with how engineers think and being curious about technical areas you haven’t encountered before
• Able to quickly iterate and improve
• Is proficient with HTML, Markdown, Git, and command-line tools
• Comfortable with GitHub/Git and the general pull request process
• A perpetual learner and teacher

Desirable

• Internal technical writers collaborate and partner with Stripe engineers to ensure technical documentation is clear and effective
• You’ll join the technical writing team to enable Stripe’s engineers to quickly ship reliable code, while minimizing cognitive overhead
• Improve and create documentation for Stripe internal tools, shaping everything from the information architecture to the line-level clarity
• Function autonomously in a dynamic work environment, grappling with ambiguous problems
• Ensure documentation meets the needs of the full range of Stripe engineer personas
• Provide guidance and develop self-serve resources to enable engineers to become stronger and more confident writers
• Consolidate documentation from multiple content sources into a cohesive, discoverable user experience
• Offer input on the product direction and channel user-feedback to the engineering team responsible for Stripe internal documentation platform
• Push Stripe and the industry forward by dreaming up and implementing new ways to deliver, author, analyze, and interact with technical content