Technical Support Specialist, Holded
Smart business management software for SMEs
Be an early applicant
Smart business management software for SMEs
101-200 employees
Be an early applicant
101-200 employees
Company mission
To help small businesses with an intuitive cloud-based ERP that's always evolving.
Role
Who you are
- We are looking for passion, creativity, and commitment
- Previous experience providing support to ERP/Saas users
- Good consulting/customer relationship skills, and customer service orientation
- Strong technology background, comfortable with manual testing and working across various systems
- Ability to analyze and understand complex issues, make technical decisions/recommendations and communicate solutions proactively
- Excellent verbal and written communication skills and articulate concepts effectively to businesses at all levels
- Ability to combine attention to detail whilst understanding the wider business and technology context
- Self-starter, motivated, with aptitude and willingness to learn
What the job involves
- As a Technical Support Agent, you will be a key player in our Customer Success team
- We are looking for someone that will become an expert on our integrations with other platforms such as: ecommerce, banks, email services, API or Zapier
- Resolve user questions educating them on resolutions promptly and professionally
- Collect feedback from users and communicate it to the Product Education department or the Product owners
- Investigate, report and track user bugs, keeping them informed and prioritizing them alongside the Tech team
- Ensure end-user needs are met with a high quality of service provided
- Train the team on new updates and best practices in your expertise area while creating walkthroughs documentation
Our take
Enterprise resource planning (ERP) is one of the most crucial elements of running a business. Carrying out services ranging from accounting to performance management, it is a big part of ensuring a business runs smoothly. It is no wonder, then, that the global ERP market is worth over $25 billion, and is growing between 10-20% per year. Projected to reach over $75 billion by 2026, it is clear that this industry has a big decade ahead.
Holded is gunning to become one of the biggest players in the ERP space. In a nutshell, its software product gives small businesses access to ERP-style planning across invoicing, accounting, sales, project management, inventory management, and HR, in one dashboard. By targeting smaller businesses as their primary consumer base, Holded is banking on a potential market that has been left behind by traditional ERP platforms, which have only really been available to large enterprises.
Following major funding, Holded's focus is on expanding its product and team. In the long run, its acquisition by Visma will allow it to benefit from Visma's international experience, which will be a huge boost to both product development and future opportunities for international expansion.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
Company
Funding (last 2 of 4 rounds)
Feb 2021
$15.8m
SERIES B
Apr 2019
$6.4m
SERIES A
Total funding: $23.9m
Company benefits
- Flexible working hours
- 26 paid days-off
- Short work day on Fridays
- Catered lunch
- Team Building Events
- Yearly budget for individual training
- Free English and Spanish lessons
- Fully equipped kitchen with snacks, drinks and fresh fruit
- Top-notch work equipment
- Ping pong, pool table and gaming zone
Company values
- Excellence: High standards are a way of life. Each of us strive to be the best version of ourselves and be part of a team with the same objectives
- Passion: It is what gives meaning to our work and what makes us go for more. And we use it to energize, engage and inspire others
- Ambition: We are eager to become the best company of our kind and to help our customers become the best in their industries, too
- Commitment: Lasting relationships are the lifeblood of our business. Sharing a common goal within the company and clients is of paramount importance
- Innovation: For us, experimenting, inventing and innovating is the norm. We want to evolve with our customers, and that's what keeps us going forward
- Transparency: We aim to make information accessible to everyone. Every employee has access to a Wiki with all essential information about Holded
- Happiness: Having fun improves communication, collaboration, and fosters creativity, which allows us to reach our full potential
Company HQ
La Barceloneta, Barcelona, Spain
Articles
Leadership
Javi Fondevila
(Co-CEO)Also the founder and ex-CEO of Philpark.
Bernat Ripoll
(Co-CEO)Also the founder of Saypas and Fowit.
Salary benchmarks
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