Senior Data Analyst, Aircall
Cloud-based call centre and phone system
Open for applications
Cloud-based call centre and phone system
501-1000 employees
Open for applications
501-1000 employees
Company mission
To empower every professional to have rich conversations, so they can focus on closing deals and delighting customers.
Role
Who you are
- 3+ years of hands-on technical experience in a high growth environment
- Proficiency in SQL and Python for deriving insights
- Data-driven, structured and solution oriented with extensive experience in building rigorous experiments
- Excellent interpersonal skills and the ability to explain complex data clearly to stakeholders at all levels
- You have an insatiable curiosity and are biased toward action
What the job involves
- Our Data team is the backbone of Aircall’s decision-making process, driving product development and business growth with cutting-edge data products, tools, and actionable insights
- As a Senior Data Analyst, you will provide invaluable insights to our product and business teams, working closely with our product and engineering leaders
- You'll support impactful initiatives including pricing, packaging, multi-product strategies and self-service approaches
- You will collaborate cross-functionally with Engineering, Sales, Finance, Marketing, and Customer Relations to translate data needs into powerful solutions
- You'll also establish best practices in analytics and mentor team members, ensuring high standards in data governance and insight generation
- Partner with product and business leaders to define the analytics roadmap and deliver key projects in customer acquisition, engagement, and retention
- Provide actionable insights and compelling narratives to influence major decisions at the C-level
- Build a culture of experimentation by designing and executing rigorous A/B tests to measure business impact
- Work closely with data engineers to continuously improve the data stack, governance practices, and analysis quality
Our take
Call centres have been a mainstay of sales teams for decades, with the human touch delivering an impression conversion rate of about 30% for inbound calls. However analogue call centres are physical infrastructure-heavy and unable to take advantage of the flexibility afforded by remote and hybrid ways of work. Aircall exists to change that, providing a cloud-based call centre infrastructure that allows sales teams to work from their home offices.
Aircall isn't the only company in this space, and it faces heavy competition from Cloudtalk, another cloud-based call centre solution. However Aircall stands out in the market by its use of open APIs and webhooks, making integration with existing productivity and helpdesk tools much easier, and its superior call quality. Aircall has developed a significant customer base with these strengths, with over 15,000 companies using its platform.
The company has raised significant funding in recent years, highlighting the confidence investors have in their offering. With a rapidly expanding presence in the US, European, UK and Australian markets and recent refresher leadership hires, Aircall could soon be a widely recognised international player in the telephone software industry.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
0% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2021
$120m
SERIES D
May 2020
$65m
SERIES C
Total funding: $225.6m
Company benefits
- Food Allowance
- Snacks & Drinks
- Medical Insurance
- Flexible remote policy
- Retirement Savings Plan
- Outings & Events
- Fitness Fund
- Commuter Benefits
- Referral Bonus
Company values
- Dare to be bold - We’re risk takers. Trying, succeeding, failing — and trying again — are essential to who we are as a team and company. Large actions lead to big success
- Thrive together - We learn from each other and grow from it. Our common journey is how we grow together and innovate.
- Trust & Commit - We trust each other and commit to our mutual success. We earn trust from our commitment.
- Excellence - We’re aiming high, and we know it. Even the smallest details are important to us. We only want the best for each other and our customers.
Articles
Leadership
Jonathan Anguelov
(CSO)Ex Investment Banker & Entrepreneur. Studied Finance at ESCP Business School and co-founded Aircall in 2014.
Pierre-Baptiste Béchu
(VP of Communications Platform)Holds a Master of Engineering from Ecole Centrale de Lyon and a Master's degree in industrial and organizational psychology from Université Lumière Lyon 2. Previously co-founded ClickJob.fr, where they served as CTO.
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