Client Success Consultant, Pismo
Cloud-native banking & payments platform
Open for applications
Cloud-native banking & payments platform
201-500 employees
Open for applications
201-500 employees
Company mission
To challenge the status quo everyday, building a new era of payments and banking.
Role
Who you are
- Worked within the BFSI and payments industry
- ProjectManagement/Technical Account management experience with a bank or Fintech
- Knowledge of payment card processing and operations -Entire lifecycle
- Knowledge of all networks.(Visa,Mastercard)
- Hands on with network interface specs and ability to use network simulators
- Candidates should be comfortable with usage of MS Excel with macros to dice and slice
- Build and maintain strong customer relationships, especially with key stakeholders
What the job involves
- TAM will be part of the Client Success team in Pismo responsible for ensuring that the customers achieve their desired outcomes by using Pismo platforms and services and have a positive experience while using the product
- This involves a range of activities and responsibilities aimed at maximising customer satisfaction, retention, gaining more customer references and the overall success of the customer by our platform utilisation
- Address all product-related queries on time-Assist customers’ technical requests and issues
- Train customers to use products effectively
- Provide the Product team with customers’ feedback to help identify potential new features, changes, or products
- Report on product performance
- Identify solutions to reduce support costs
- Always strive to provide exceptional customer experience
- Manage customer expectations and lead them to customer satisfaction
- Make sure all deliverables arrive in good order, on time, and fulfil customers’ requirements
- Keep track of key account metrics
- Collaborate with an extended team to achieve sustainable growth
Our take
The financial services industry is undergoing a significant technological transformation, as consumers increasingly demand more frictionless product experiences. In response, Pismo has developed a cloud-native, all-in-one processing platform that gives banks, fintechs, and other financial institutions flexibility and agility.
Pismo empowers companies to remain a competitive option in the ever-expanding banking-as-a-service industry, by rapidly launching products for cards and payments, digital banking, and marketplaces. The company is now one of the biggest cloud-based platforms in the world, hosting more than 25 million accounts, resulting in more than $3 billion in transactions.
With a great deal of funding at its back, the company has continued to expand and accelerate its development efforts throughout its latest phase of growth. In 2023, payment giant Visa announced it had inked a deal to acquire the company, which will empower Pismo to expand its footprint even further moving forwards.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
Company
Funding (1 round)
Oct 2021
$108m
SERIES B
Total funding: $108m
Company benefits
- Remote-First
- Flexible Hours
- Life Insurance
- Private Medical/Dental Insurance
- Pension Contributions
- Health & Wellbeing Monthly Stipend
- Annual Optical Care Card
- One-Time Home Office Card
- 25 Days Annual Leave + 8 Public Holidays + Shutdown Between Christmas and New Year
Company values
- Total Trust Philosophy
- Minimum Friction Experience
- State of-the-art Technology
- Challenge the Status Quo
Company HQ
Redcliffe, Bristol, UK
Articles
Leadership
Richard Josua
(CEO)Founder & former CEO of Conductor. Previous Partner at both VMG Brazil and Via Lettera. Former Analyst at CSFB Garantia.
Daniela Binatti
(CTO)Formerly a Senior Consultant at Pismo. Worked at Conductor as an Operations Manager, Director of Data Management, and Director of IT. Former Information Technology Consultant at S&M Consultores, and was a Software Engineer at Shared Informática.
Former Project Leader (Technology & Products) at Conductor.
Marcelo Parise
(VP of Engineering)Former Systems Manager, Systems Development Coordinator, and CTO of Conductor. Previously worked as a Program Analyst at Shared Informática.
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