Director of Product, ServiceTitan
Sales Technology
$221.4-296.1k
Also includes an annual bonus, and equity
All-in-one operating platform for trades
Job no longer available
All-in-one operating platform for trades
1001+ employees
Job no longer available
$221.4-296.1k
Also includes an annual bonus, and equity
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- 10+ years of product management experience, with at least 3+ years in a leadership role
- Proven experience building B2B2C or consumer-facing software products with high user engagement
- Experience in sales enablement technology, estimating tools, or field service workflows is a strong plus
- Strong understanding of AI-driven experiences, automation, and data-driven personalization
- A customer-obsessed mindset with the ability to develop deep empathy for service technicians and sales teams
- A track record of scaling products into new markets or verticals
- Exceptional communication and collaboration skills, with the ability to align stakeholders and drive execution
- Experience leading and mentoring high-performing product teams
What the job involves
- We are looking for a Director of Product, Sales Technology to lead the development of our next-generation sales experience—how ServiceTitan customers estimate, present findings and diagnostics, recommend services, and close deals.
- As we expand into new verticals, we need an innovative product leader to elevate our capabilities, integrate AI into the experience, and build cutting-edge tools that empower technicians and sales teams in the field
- This role is ideal for a visionary product leader who thrives at the intersection of consumer-grade user experiences, AI-driven automation, mobile and enterprise SaaS. You should have a strong background in B2B2C and consumer product development, with deep empathy for the sales and technician personas who rely on our tools to win business every day
- Define and execute the product strategy for ServiceTitan’s sales technology experience, ensuring it aligns with our customers’ needs and business objectives
- Reimagine the estimating and sales process to drive increased conversions, revenue growth, and superior customer experiences
- Leverage AI and automation to transform how sales teams and technicians perform assessments, demonstrate expertise, present recommendations, and close deals
- Develop deep customer empathy by engaging directly with service professionals, field technicians, and business owners to understand their workflows, challenges, and pain points
- Lead and mentor a team of product managers, fostering a culture of innovation, ownership, and impact
- Collaborate cross-functionally with engineering, design, data science, marketing, and GTM teams to build and launch industry-leading solutions
- Drive measurable business outcomes by prioritizing features that increase sales efficiency, technician and sales rep adoption, and customer satisfaction
- Stay ahead of industry trends in sales technology, field service management, AI-driven sales enablement, and consumer purchasing behavior
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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