Business Operations Associate Manager, Virta Health
Care Operations
$87.6-116.9k
+ Equity
Diabetes reversal treatment
Job no longer available
Diabetes reversal treatment
501-1000 employees
Job no longer available
$87.6-116.9k
+ Equity
501-1000 employees
Company mission
To reverse diabetes and obesity in one billion people.
Role
Who you are
- The ideal candidate will have strong analytical, project management, and presentation skills, with an ability to communicate and influence others cross functionally
- We are seeking a self-starter that can wear multiple hats while juggling a variety of projects
- This role is for someone who loves telling stories with data, knows their way around a spreadsheet, and is passionate about improving systems
- Bachelor’s Degree, preferably in Finance, Economics, Business, or a related analytical field. Advanced degree is a plus
- 2+ years of experience in business operations, analytics, or a similar role involving process improvement and data analysis. Experience in management consulting or related fields a plus
- Strong analytical skills with proven experience in working with large datasets to drive business insights and decision-making. Advanced proficiency in Excel/Google Sheets and familiarity with SQL and data visualization tools (e.g., Looker)
- Demonstrated ability to improve and scale operational processes, with a track record of leading cross-functional initiatives or process improvement efforts
- Experience in developing and implementing strategies to drive operational efficiency and improve key metrics such as workforce planning, coach or employee performance, or gross margin
- Ability to thrive in a fast-paced, high-growth environment, balancing short-term problem-solving with long-term scalability and continuous improvement
- Exceptional communication and presentation skills, with the ability to translate complex data insights into actionable recommendations for leadership and cross-functional teams
- Strong project management skills with the ability to manage multiple initiatives simultaneously, from conception through execution
- Highly self-motivated with a strong sense of ownership, accountability, and the ability to operate independently and with cross-functional teams
- Virta’s company values drive our culture, so you’ll do well if:
- You put people first and take care of yourself, your peers, and our patients equally
- You have a strong sense of ownership and take initiative while empowering others to do the same
- You prioritize positive impact over busy work
- You have no ego and understand that everyone has something to bring to the table regardless of experience
- You appreciate transparency and promote trust and empowerment through open access of information
- You are evidence-based and prioritize data and science over seniority or dogma
- You take risks and rapidly iterate
What the job involves
- We are looking for an entrepreneurial individual to join our fast paced and dynamic Care Operations (CareOps) team
- As the Business Operations Associate Manager, you will be at the center of our ability to scale, working with our Coaching team to deliver efficient and high quality patient care
- This role will require taking a data driven approach to inform major business decisions across the company - with a particular focus on process optimization
- Continuously review and improve existing processes to drive efficiency, scalability, and operational excellence in coaching workflows, workforce planning, patient care, and supplies fulfillment
- Develop strategies to scale operations, anticipating growth needs and optimizing processes for larger patient volumes, including collaborating with the Product team on automation and workflow improvements
- Conduct advanced data analysis to define KPIs, evaluate trends, and drive insights that improve business results like coach performance, patient retention, gross margins, and supplies usage
- Lead cross-functional initiatives with Data Science, Product, Finance, and Operations teams to improve coaching services and capacity
- Own workforce planning, working with recruiting and operations partners to ensure coaches are hired, trained, and assigned to patients effectively, based on demand forecasts, panel sizes, and coach expertise
- Lead operational experiments, define success metrics, and pilot innovative approaches to improve processes and scale successful operational initiatives
- Present data-driven insights and strategic recommendations to senior leadership and cross-functional stakeholders, supporting company-wide decisions
- Within your first 90 days at Virta, we expect you will do the following:
- Learn the coaching team's people, processes, and tools by shadowing coaches, studying workflows, and gaining insights into day-to-day operations
- Familiarize yourself with Virta's treatment program, outcomes, and the evolution of our care model to better understand how operations support patient success
- Dive into the available data and systems (e.g., Looker) to become the go-to expert for querying and analyzing data relevant to coaching operations
- Begin building strong relationships with cross-functional teams (e.g., Product, Data Science, Finance), identifying opportunities for collaboration that will drive operational improvements and scalability
- Collaborate with the Data Science team to understand ongoing projects, priorities, and how these efforts can support operational improvements
- Conduct deep dives into patient engagement and retention metrics, analyzing key drivers and contributing to operational experiments aimed at improving patient outcomes
- Start contributing on key processes for coach coverage, workforce planning, and patient assignment, identifying areas for improvement and making strategic recommendations for scalability
- Explore gross margin drivers and identify opportunities to improve operational efficiency while balancing quality of care and scaling needs
Our take
Much of the care for type 2 diabetes has been based on control and prevention, rather than a direct reversal of the issue. Virta Health is changing that, providing patients with personalized treatment plans, virtual monitoring and patient care.
Instead of depending upon medication, which often needs to be increased over time, the company is tackling the problem at its root and taking a fundamentally different approach that is better for the patient, and more economical for insurers. Among enrolled patients in its clinical trial at one year, 60% achieved diabetes reversal.
While platforms like Vida Health also serve similar markets, the large number of prediabetic (88M) and diabetic (30M) Americans presents a significant opportunity for growth. Along with its significant funding round in 2021 fueling its efforts to expand the reach of its telehealth-powered diabetes reversal treatment. Positioning the company for widespread adoption and continued success in addressing this critical healthcare challenge.
Steph
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2021
$133m
SERIES E
Dec 2020
$65m
SERIES D
Total funding: $373m
Company benefits
- Remote-first work environment with ability to work from home
- Flexible work hours & time off policy
- Virta pays 99% of all employee health insurance premiums, and 75% for all dependents
- Up to 16 weeks paid parental leave
- Enroll in the Virta treatment for free and give a discount to friends and family
- Internet, home office, learning & development stipends
- Employee Resource Groups like Parents of Virta, Ladies of Virta, and Virtans for DEI
- 401K and ROTH contribution opportunities
Company HQ
Civic Center, Denver, CO
Leadership
Sami Inkinen
(Co-Founder & CEO)Worked on Microsoft’s strategy team for MS Office, and as a consultant for McKinsey & Company within the software, telecommunications, and government sectors. Co-founder of online real estate marketplace Trulia, serving as its COO until its IPO and eventual sale to Zillow Group.
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