Solutions Manager, HqO
$154-167.5k
+ Equity
More information about location
3-5 days a week in office
Workplace experience technology
Open for applications
Workplace experience technology
101-200 employees
Open for applications
$154-167.5k
+ Equity
More information about location
3-5 days a week in office
101-200 employees
Company mission
To enable owners, operators, and employers to create meaningful physical and digital connections with the people in the workplace.
Role
Who you are
- Commercially minded problem-solver who instinctively connects solutions to business outcomes and customer value
- Five-tool player: Equally comfortable diving deep technically with engineers and presenting ROI narratives to C-suite buyers
- Customer-obsessed: Genuine passion for understanding customer problems and designing solutions that drive their success
- Adaptive learner who thrives in ambiguity, rapidly changing environments, and complex commercial landscapes
- Effective communicator across all audiences—engineering, sales, executives, and customers—translating seamlessly between technical and business stakeholders
- Results-driven owner with demonstrated accountability for both product and commercial outcomes
- Aligned with our core values: Learning, Excellence, Truth, Service, Goodness, and Ownership
- 5–7 years of experience in product management, solutions engineering, technical consulting, or a similar role at a software or SaaS company—ideally with direct exposure to commercial teams or revenue outcomes
- Proven track record of delivering solutions that drove measurable business impact. You should be able to clearly articulate what was built, why it mattered, the commercial results it generated, and how customers benefited
- Enterprise SaaS experience is strongly preferred, particularly in B2B environments where you've worked closely with sales, customer success, or account management teams
- Commercial fluency: Experience with metrics like ARR, NRR, customer retention, expansion revenue, or customer lifetime value. You understand how product decisions affect the bottom line
- Technical credibility: Proven experience working closely with engineering and UX/design teams in agile or iterative environments. You can hold your own in technical discussions and make informed trade-offs
- Exceptional communication skills: Experience creating compelling customer-facing materials, business cases, ROI analyses, roadmap updates, and internal documentation
- Data-driven mindset: Demonstrated experience defining and tracking both product metrics (adoption, engagement, DAU/MAU) and commercial metrics (retention, expansion, pipeline influence)
- Customer-facing confidence: Comfortable engaging directly with customers, prospects, and partners—presenting solutions, gathering feedback, and representing HqO in high-stakes settings
- Experience with distributed teams, but you genuinely love being in the office and can tell us exactly why in-person collaboration makes work better
- Deep curiosity and rapid learning ability, especially in unfamiliar technical and commercial domains
- Willingness and ability to travel 30-35%, including international travel to the EU
- Bonus: Expertise in user management, mobile access, or physical security technologies is helpful but not required—we care more about your ability to learn quickly and deliver commercially than your résumé keywords
- We seek individuals with insatiable curiosity, a high degree of personal agency, adaptability, persistence, and openness to feedback
- If this sounds like you—if you are driven by impact and eager to learn and grow—we'd love to meet you, even if your background isn't a perfect match
- If you’re passionate about building extraordinary software, designing groundbreaking user experiences, and helping HqO redefine the CRE industry, we want to meet you
What the job involves
- We're hiring a Solutions Manager to join our Boston-based team
- You'll report directly to Steve Dietz, our VP of Product, Solutions & Growth
- You'll join us as a Solutions Manager — a role that combines technical depth, commercial strategy, and relentless focus on solving real customer problems
- Your mission will be to drive measurable business outcomes by ensuring our mobile access solutions deliver tangible value to customers and their end users
- You'll work hand-in-glove with our commercial organization, aligned directly to geographic "pods" that own regional revenue and growth targets
- Your success will be measured not just by what we build, but by the commercial impact it creates—customer retention, expansion revenue, adoption at scale, and quantifiable ROI for our clients
- You'll define compelling solution strategies, collaborate closely with engineering, design, and customer-facing teams, and drive the delivery of outcomes that matter to our business and our customers
- You'll do this in an environment where AI is a core tool and differentiator—leveraging advanced data and AI-driven insights to guide strategy and inform commercial decisions
- This role is part of a new, two-role structure designed for maximum impact
- While you'll focus on solution strategy, commercial alignment, and execution, you'll partner closely with our dedicated Field Implementation & Support Lead, who will handle in-market deployments, customer onboarding, and day-to-day operational support
- Together, you'll create an unbeatable team that delivers exceptional customer experiences and business results
- Drive commercial outcomes: Define and execute solution strategies that deliver measurable business results—revenue growth, customer retention, expansion opportunities, and quantifiable customer ROI
- Become a domain expert in our technology and the commercial real estate ecosystem. While prior experience isn't required, a willingness and eagerness to quickly become deeply knowledgeable is essential
- Own the customer narrative: Deeply understand customer challenges, translate them into actionable solutions, and clearly articulate business value to internal stakeholders and external clients
- Partner with commercial teams: Work closely with geographic sales and customer success pods to identify opportunities, prioritize solutions that unlock revenue, and support deal cycles with compelling technical and business narratives
- Track business and product metrics: Monitor customer retention, net revenue retention (NRR), product adoption, engagement patterns, and other KPIs that connect product usage to commercial success
- Collaborate across functions: Work seamlessly with engineering and UX teams to ensure timely delivery of high-quality solutions while maintaining clarity of vision and commercial priorities
- Synthesize customer insights: Actively gather feedback from customers, prospects, and internal teams, using data-driven insights to make informed decisions about solution prioritization and improvements
- Harness AI and analytics: Use AI and data analysis tools to uncover patterns in customer behavior, predict commercial opportunities, and inform solution decisions
- Integrate intelligent capabilities: Partner with data science and engineering teams to embed AI features that enhance workflows, create predictive experiences, and deliver measurable value to customers
- Make an Impact: Play a key role in transforming how people interact with spaces and cities worldwide while driving real commercial success
- Own Outcomes: Be directly accountable for results that matter—both to customers and to HqO's growth
Application process
- For consideration, please submit your resume
- We appreciate your interest in HqO and will be back in touch if it seems like your background and experience is a good fit!
Our take
HqO is a real estate tech company that helps commercial property teams and employers trim operating costs and boost employee satisfaction. Its suite of tools brings together digital, physical, and personal amenities and services in a single branded space - managing things like room bookings and door access, as well as events.
It’s a fairly unique proposition, which importantly enables businesses to know precisely what cuts to make, and where. The premise has taken off, with the company landing over half of the Fortune 100 as clients, including J.P.Morgan, Dell and JLL.
HqO has also executed a number of acquisitions that indicate it’s looking to make its tools more data-rich. This is a smart strategy, as more businesses invest in employee experience as a way of attracting and retaining top talent. So there should be plenty of demand for HqO’s data-rich, comprehensive toolset to get them there.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-25% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2023
$50m
SERIES D
Apr 2021
$60m
SERIES C
Total funding: $156.8m
Company benefits
- Unlimited PTO
- 401K
- Health PPO
- Flexible Workplace Policy
- Vision & Dental Coverage
- Commuter Benefits
- Free Library & Education Courses
Company HQ
Downtown Crossing, Boston, MA
Leadership
Chase Garbarino
(Co-founder & CEO)Previously co-founded online publication CampusWord, then media company American Inno where they were CEO for nearly 7 years. Is also a board member for Technology Underwriting Greater Good (TUGG).
Cregory Gomer
(Co-founder)Co-founded American Inno, and subsequently worked as an advisor at Flybridge Capital Partners. Is also an advisor at Techstars and Babson College.
Jared Stenquist
(Co-founder)Originally a firefighter, who pivoted to found CampusLIVE, Breaktime Media, and then VentureApp.
Kevin McCarthy
(Co-founder)Previously the co-founder and CTO of CampusWord, Streetwise Media, and then VentureApp.
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