Vice President of Employee Relations, Mastercard

• This individual will bring experience in program management and strategic insights (typically gained by working within an ER or HR functional domain), as well as expert data analytic skills to drive global ER Programs & Initiatives, including in the HR Policy space, to positively impact our culture and support our employees
• Competitive candidates will have a unique blend of strategic thought leadership and operational excellence capability - a self-starter who can drive complex, global projects with little oversight, detail-oriented, execution-focused, and accomplished at driving quantifiable results within a matrix organization
• The ideal candidate will have a strong desire to build a career in Employee Relations while leveraging a strong data analytics and insights mindset and foundational HR expertise
• Bachelors or Masters level degree or equivalent work experience
• Strategic thinker with strong analytical and problem-solving skills with a focus on leading initiatives that help drive results
• Proven ability to organize and analyze data, interpret and articulate complex issues and identify process improvements
• Ability to translate results of analyses into data-driven insights to ensure key messages resonate with the target audience
• Demonstrates exceptional judgment and discretion when dealing with highly sensitive people data
• End-to-end problem-solving and communication abilities: diagnosis, data cleaning, integration and transformation, analysis, visualization, and presentation
• Ability to listen, but also to persuasively convey opinions and recommendations both in speaking and writing
• Excellent interpersonal skills with demonstrated patience, tact, and respect
• Exceptional detail and follow-up skills
• Flexible and responsive, with ability to adapt to rapid change in direction or business priority
• Demonstrated program management excellence with the ability to lead service delivery optimization and maintain global program implementations to drive the functional strategy
• Extensive experience using Excel, Access, PowerPoint

Desirable

• Reporting to the Executive Vice President, Employee Relations, the Vice President, Global ER Programs and Initiatives will be a member of the Employee Relations team which operates globally
• You'll be a strategic advisor and operational lead for the EVP, Employee Relations, leading the development and delivery of initiatives in support of employee relations strategies, guidelines, and procedures
• Utilize sophisticated approaches to gain deeper understanding and provide insight into current and emerging trends across a range of people matters
• Provide expert data analysis, astute insights, clarity and commentary in an effective, efficient, repeatable, and scalable manner for presentation to senior leadership
• Manage key programs in ER including governance / reporting, communications, and process improvement
• Design and maintain the ER Landing Page to enhance the employee experience
• Leverage case management and other systems to establish and execute new reporting standards for Board-level and senior manager updates on ER, improving transparency and visibility into ER impact
• Lead data-driven efforts to assess and improve cultural health across the organization, providing insights to P&C colleagues and executive leadership
• Direct operational rhythms for ER and PBP colleagues in support of major organizational initiatives, tracking progress against established KPIs
• Lead the development of compelling, thoughtful, insightful and clear presentations, reporting and talking points for a variety of internal and external audiences (CEO Directs, ELT, Audit Committee, BCO)
• Establish and foster strong cross-functional relationships at all levels and geographies to ensure alignment with ER strategy and initiatives
• Apply knowledge in quantitative and qualitative analysis as well as data visualization to surface clear and compelling narratives that inform ER strategies
• Lead special projects as required, providing thought leadership to convert inputs from stakeholder teams into creative, scalable solutions
• All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
• Abide by Mastercard’s security policies and practices
• Ensure the confidentiality and integrity of the information being accessed
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines