Implementation Manager, Moveworks
$84-153k
+ Variable + Equity
More information about location
AI assistant platform
Job no longer available
AI assistant platform
501-1000 employees
Job no longer available
$84-153k
+ Variable + Equity
More information about location
501-1000 employees
Company mission
To help every employee get work done efficiently and effectively.
Role
Who you are
- You have 2+ years experience of leading software implementation (SaaS preferred) with enterprise customers
- Project management experience (scope control, budgeting, estimating and resource management)
- You can creatively propose technical solutions to challenging problems and communicate technical concepts and specifications clearly and efficiently
- Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal
- You have experience building strong internal and external relationships, including with senior-level executives throughout companies
- You are diplomatic, have tact and you are poised under pressure
- You possess a voracious appetite to learn and grow
- You have completed a Bachelor’s degree or relevant experience
- You are willing to travel 10-25% of the time
What the job involves
- As an Implementation Manager for the West Region at Moveworks, you will be responsible for the successful delivery of the Moveworks platform, coaching customers as they navigate the new frontier of deploying a Machine Learning-based chatbot with true automation capabilities
- You will understand the Moveworks platform, the customer’s requirements, and criteria for a successful launch
- As the customer’s first introduction to Moveworks Customer Success, you play a key role to ensure they are set up for success and in parallel help our product team evolve our platform as we implement new features
- You lead customers through the initial implementation of Moveworks as well as new product offerings
- You develop trusted advisor relationships with customer project team and project sponsors to ensure the implementation is aligned with their success criteria and business value
- You will evolve and iterate on our implementation strategy
- You partner cross-functionally to translate business needs and product requirements into solutions for customers
- You partner with the Product organization as a champion for customers, sharing insights from the field in product design and development cycles
- You partner with the Sales organization to create implementation plans for prospective customers
- You partner with the Customer Success Manager to ensure a seamless transition to post-launch engagement and support
- You develop a deep understanding of the Moveworks suite of products
- You will adapt quickly to product changes and limitations, and communicate these strategically to stakeholders
Our take
Moveworks provides IT service and helpdesk support through an AI-driven chatbot. Its system utilizes information about an employee, such as their role and seniority level, to deliver the correct information or carry out processes. Moveworks claims to solve 30% of IT support tickets within weeks of implementation.
In 2024, Moveworks opened a data center in Australia and its service has seen strong uptake from large enterprise-level companies, where IT teams deal with hundreds of requests at a time, helping to minimize backlog and gain back employee time. As more and more workers move from office to home or hybrid, IT support requests have boomed, opening up the opportunity for Moveworks to expand its client pool and provide solutions to help with this change.
With its upcoming acquisition by ServiceNow, Moveworks is stepping into an exciting new chapter. Joining forces with ServiceNow means its AI assistant and enterprise search tools can reach even more employees and businesses, helping make everyday work tasks easier and faster. The deal also sets Moveworks up to be a key player in the future of workplace AI, showing that its technology is ready to grow and make an even bigger impact.
Steph
Company Specialist at Welcome to the Jungle
Insights
97% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2021
$200m
SERIES C
Nov 2019
$75m
SERIES B
Total funding: $305m
Company benefits
- Fully paid medical, dental, and vision coverage
- Short-term disability, long-term disability, and life insurance
- Unlimited PTO — most staff take between 4-6 weeks each year
- 16 weeks paid parental leave
- Competitive salary — we’re one of the best-paying companies in the Bay Area
- 401(k) program
- Equity and stock options
- Commuter and parking benefits
- Office closures for Global Employee Appreciation Days twice per year
- Manager mentorship program
- Buddy program for new hires
- Paid industry certifications
- Continuing education stipend
Company HQ
Mountain View, CA
Leadership
Bhavin Shah
(Founder & CEO)After an MA at Stanford, Bhavin worked as a Director at LeapFrog Enterprises before co-founding Gazillion after 5 years in 2005. They left their CEO role at Refresh to co-found Moveworks in June 2016.
Vaibhav Nivargi
(Co-Founder & CTO)Vaibhav began their career as a Stanford University Research Scientist before working for Aster Data as a Software Engineer. Having started ClearStory Data in 2011, they co-founded Moveworks in 2016.
Varun Singh
(Co-Founde r& President)Varun worked for half a decade as SVP of Product at Sefaira before spending 2 years as Lead Product Manager at Facebook. They left in 2016 to co-found Moveworks.
Jiang Chen
(Co-Founder & CTO of AI)Jiang took a PhD at Yale in Computer Science before working as a Columbia Research Scientist and spending 7 years at Yahoo! and Google. After a year at Airbnb, they co-founded Moveworks.
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