Account Manager, Yaspa
£45-60k
3 days a week in office (Shoreditch, London)
Making instant payments personal
Open for applications
Making instant payments personal
21-100 employees
Open for applications
£45-60k
3 days a week in office (Shoreditch, London)
21-100 employees
Company mission
To drive meaningful change in the global financial landscape through the personalisation of real-time payments.
Role
Who you are
- Relationship Builder: A strong ability to connect with clients, earning their trust and fostering long-term partnerships
- Strategic Thinker: A results-oriented mindset with the ability to align client success with company objectives
- Proven Track Record: Demonstrated success in driving value, upselling, and growing revenue within existing accounts
- Analytical Skills: Capable of interpreting data to uncover insights and inform your approach
- Proactive Approach: You anticipate needs and act before issues arise, always looking for ways to add value
- Exceptional Communication: Clear, persuasive, and engaging in both verbal and written communications
- Organisational Excellence: Strong time-management skills with the ability to handle multiple priorities effectively
- You have 3-5 years experience in Payments, Fintech, Open Banking, FX, Gaming, or Crypto
What the job involves
- Maximize Customer Value: Collaborate with clients to understand their objectives, challenges, and opportunities, ensuring our solutions align perfectly with their needs.
- Upsell & Cross-Sell Opportunities: Identify opportunities to expand the use of our services, introducing additional products or features that deliver measurable benefits.
- Drive Retention and Growth: Develop strategies to increase customer retention and revenue, ensuring our clients view us as a trusted and indispensable partner
- Client Advocacy: Act as the voice of the customer, sharing insights with internal teams to enhance our products and services
- Data-Driven Engagement: Monitor customer usage, performance metrics, and trends to identify areas for improvement or growth
- Problem Solving: Proactively address any challenges clients face, ensuring swift resolution and long-term satisfaction
- Account Planning: Create and execute tailored account plans designed to deepen relationships and drive measurable outcomes for both clients and the company
- Regular Check-ins: Conduct performance reviews and business discussions to keep clients aligned with their goals and aware of new opportunities
- Market Intelligence: Stay informed about industry trends and competitors to offer relevant insights and maintain a competitive edge
- Tracking: Monitor transaction volumes to identify trends, solve issues, and capitalise on opportunities like major events (e.g., Olympics, Euros)
Application process
- 1. Apply with profile. Keep answers to 3-4 sentences maximum.
- 2. Video call with Talent Acquisition Partner (30 min).
- 3. Video call with Head of Account Management and/or Head of Commercial (30 min).
- 4. In person presentation and meeting with Head of Account Management and Head of Commercial
Salary benchmarks
Our take
With more of people's lives spent online, finding ways to make online payments and identity verification easier, more secure and private has become increasingly important. This is what Yaspa is setting out to do.
Yaspa uses Open Banking to facilitate instant and secure bank payments that are more cost-effective than traditional cards. It also aids regulated gambling operators in verifying the financial health and identity of their customers. Yaspa operates in the UK and Europe across trading, charities, eCommerce and iGaming markets, among others. It's authorised by the UK Financial Conduct Authority, with clients including Wonderful, Metro, and Capital.com, with Novibet as a partner.
As well as being backed by leading investors (e.g Metavallon VC, SGH Capital, and Fin VC), the company's founder - James Neville- is extremely experienced in this space as ex-CTO of Worldpay. Yaspa has also won prestigious awards, such as the SiGMA Europe B2C Award and was named 2025's Best Payment Facility at the Card & Payment Awards, indicating its strength within the payments space.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Jun 2022
$0.2m
SEED
Jan 2020
$0.2m
SEED
Total funding: $1.1m
Company benefits
- Autonomy: The flexibility to manage your own schedule.
- The right tools: Your choice of shiny new tech to help you do your best work!
- Team activities: We organise regular events like team lunches and games nights.
- 28 days paid holiday, plus bank holidays
- World class offices in Old Street
- 3% pension contribution
- Unlimited 24/7 digital GP & Physiotherapy appointments
- Wellness counselling support
Company HQ
London, UK
Articles
Leadership
James Neville
(Founder & CEO)Previously CTO at Shopa, WGSN and WorldPay. Before this, was Head of Feature Development at Just Eat.
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