Product Activation Specialist, Cisco Meraki
$94.6-186.8k
Cloud-based network platform
Job no longer available
Cloud-based network platform
1001+ employees
Job no longer available
$94.6-186.8k
1001+ employees
Company mission
To simplify technology so passionate people can focus on their mission.
Role
Who you are
- 2-4 years of experience in direct customer success/interfacing/engagement role
- SaaS experience is highly preferred
- Strong communication skills
- Any Bachelor's degree or equivalent experience
- CCNA certification preferred
- Effective communication and persuasion skills
- Strong eye for business with critical thinking skills
- Excellent analytical, organizational, & troubleshooting skills
- Technical knowledge of wireless networks
- You’re highly skilled at interacting with customers in a remote/virtual environment
- Strong collaboration skills across a variety of teams
- A keen ability of objection handling, discovery, and meeting customer expectations
- You deliver product demos in a confident and convincing manner
- The ability to excite customers, recommend use cases based on discovery, and propel them through their activation journey
What the job involves
- The Cisco Spaces product team, now part of Meraki, is looking for a Product Activation Specialist with extensive experience in customer influence, success, and product activation
- The mission of this role is to enhance product awareness of Cisco Spaces and to guide customers with a clear path to drive value from the product
- You'll be the authority on the product, product demos, & product activations
- Work towards meeting quarterly OTT activation goals (number of customers activated, number of licenses/APs activated)
- Own the activation pipeline and drive various high-touch strategies (webinars, demos) & low touch campaigns (digital) to build awareness and interest
- Focus on daily and weekly direct customer activations via various low-touch sources, weekly booking lists, and engagement lists from different product tools
- Set up and drive calls with customers across different geographies and industries to drive product awareness and encourage them to activate
- Handle the Non-Responsive Customer List and use existing channels (PSS, Partner, GTM teams) to drive activation
- Ensure timely engagement with customers
- Schedule and run product demos and activation walkthroughs for internal and external partners
- Stay abreast on deployment process, use cases, product improvements, and product roadmaps in order to have effective communication with customers, Account Managers, and Partners
- You'll have the opportunity to work with the Enterprise Networking Product Management team, which is the group that owns Cisco Spaces, the world’s most powerful location cloud platform
Our take
Cisco Meraki, formed from the acquisition of Meraki by Cisco in 2012, is an industry-leading cloud-managed IT company. Its technology provides unified management of mobile devices, Macs, PCs, and entire networks, all from a centralised dashboard.
Originally founded in 2006, Meraki's transformation to Cisco Meraki allowed it to reach more than 2 million active networks, and over 7 million devices globally, on top of gaining the strength of Cisco’s resources. The company has kept pace with the rise of hybrid workforces and multi-cloud environments with its Secure Access Service Edge (SASE) offering, which bridges networking and security so that workers have seamless, secure access wherever they are working from.
Operating in a growing industry, there is plenty of opportunity for Cisco Meraki to expand its operations, and to further develop its offerings. The company supports a range of clients, encompassing roughly 75% of Fortune 500 companies, and including names such as Audi, Applebee's, and Colliers International.
Steph
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jul 2012
$40m
SERIES D
Feb 2011
$15m
SERIES C
Total funding: $80m
Company HQ
Mission Bay, San Francisco, CA
Leadership
Brett Hull
(Head of Engineering (Not Founder))Previously Research Associate and Postdoctoral Associate at MIT and Software Development Intern at Lawrence Livermore National Laboratory.
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