Director of Operations/General Manager, Hims & Hers
£100-130k
+ Potential equity compensation
Multi-specialty telehealth platform
Be an early applicant
Multi-specialty telehealth platform
1001+ employees
Be an early applicant
£100-130k
+ Potential equity compensation
1001+ employees
Company mission
To help the world feel great through the power of better health.
Role
Who you are
- Bachelor’s Degree in operations, supply chain, or a relevant field required, or equivalent experience
- 7-10 years of experience in leading and operating production, fulfillment, strategy, and personnel management in a fast-paced mail-order pharmacy or Retail Ecommerce environment
- Comfortable working in a fluid and ambiguous environment while managing fluctuating priorities
- Has experience in managing Capital Investments of £20M+ annualized
- Strong communication skills with the ability to influence and drive internal & external decisions
- Experience in leading staff at a size greater than 50 employees
- If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match
What the job involves
- The Director of Operations/General Manager will be based in London, UK and will report into the VP of International Operations
- The General Manager will be responsible for the day-to-day operation of both our Pharmacy and Fulfillment Operations as well as the long-term scalability of the London location to support our growing business needs
- Most personnel in the facility as well will roll up under the purview of the General Manager
- This role will also be responsible for partnering and cross functionally leading network support staff for all investments, functionality enhancements, and business changes that are relevant to the London operation, staff, and facility
- The General Manager will have full responsibility for the P&L performance of the London operation and facility. Specifically, both variable and fixed costs
- The General Manager will be responsible for all staff, personnel interactions, and overall facility culture within the London facility
- The General Manager will be responsible for hiring and developing all operational staff that will scale the facility and talent to support our business growth and initiatives
- The General Manager is essentially responsible for the day-to-day operational flow to ensure the facility operates at budget, meets daily customer demand, is a safe environment, and operates with high quality standards
- Responsible for a successful Pharmacy, Fulfillment, and Compounding operation
- Involved in scaling both process flows and technology needs that allow the London facility to meet or exceed the short-term and long-term requirements from the business
- Partner closely with the VP of Pharmacy Fulfilment, VP of Pharmacy Enablement, VP of Growth, Director of Customer Success, and relevant technical partners
- Provide guidance and strategy to the VP of International Operations
- Institute a continuous improvement environment through partnership with staff and support teams and by implementing methodologies such as Kaizen, Gemba and Six Sigma
- Responsible for escalating critical business needs and risk through the organizational chain
- Responsible for driving and nurturing a culture of collaboration, professionalism and resourcefulness at the London operation
Salary benchmarks
Our take
Hims & Hers is a direct-to-consumer brand made for men and women, offering products for skin care, birth control, erectile dysfunction, hair loss and more. The company aims to create an open and honest culture of care that is accessible for everyone, no matter who you are or where you live.
Hims & Hers approach healthcare differently through a telemedicine approach combined with a comprehensive wholesale and branding strategy. This allows customers to get diagnosed and treated at a lower cost and with greater convenience whilst the company simultaneously increases customer brand's presence across the US.
The company is increasingly focused on becoming a modern healthcare brand, and has a huge addressable market to go after. The recent launch of an app has helped it grow significantly too. Further, its focusing investment into platform infrastructure and the development of partnerships with physical stores including retail giant Walmart, as well as continuing to launch new products such as its range of volumizing shampoos. Altogether, these moves put the brand in a good position for long-term growth as it looks to scale and evolve even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2019
$100m
LATE VC
Jul 2018
$50m
SERIES B
Total funding: $197m
Company benefits
- Full healthcare: High-coverage medical, dental & vision coverage for individuals and families
- Generous PTO: Take the time you need, when you need it - including generous parental leave
- Retirement planning: Take advantage of our 401(k) plan including contribution matching
- Work from anywhere: We are a remote-first company, so you can work from anywhere you like in the uS
- Robust compensation: We offer competitive salary bands and stock options
- Employee discount: Employees can take advantage of product discounts
- Utility stipend: A extra $75 each month to cover extra cell phone, internet, or data usage
- Spending accounts: Options for additional HSA and FSA plans to help toward healthcare costs
Company HQ
Marina District, San Francisco, CA
Leadership
Andrew Dudum
(Founder & CEO)Previously co-founder of Atomic, Homebound, Terminal and Bungalow and Investor & Advisor at Stable Auto, TalklQ, and Mira Technologies.
Hilary Coles
(Co-Founder & Senior VP Brand & Innovation)Previously earned an MBA from the Kellogg School of Management at Northwestern University.
Jack Abraham
(Co-FOunder & Investor)Founder and Managing Partner of Atomic. Co-Founder and Investor at Replicant, Raydiant, Bungalow, Homebound, Terminal and Zenreach.
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