Senior Account Director, Thunes
Simplifying international payments
Be an early applicant
Simplifying international payments
201-500 employees
Be an early applicant
201-500 employees
Company mission
To connect every corner of the world and make the global economy accessible to all.
Role
Who you are
- The ideal candidate excels in communication, is motivated to address customer challenges with innovative upsell and cross-sell strategies, and is a proactive, organized self-starter eager to become a trusted ally to rapidly expanding technology sectors that depend on Thunes' infrastructure.
- With strong analytical skills and a reputation for operational efficiency and effectiveness, you will position customers for shared success and long-term sustainable partnerships, ultimately driving Thunes' success and revenue growth
- 10+ years’ experience in B2B Account Management/Partnerships in an enterprise business development environment
- Extensive hands-on partnerships and/or account management experience working with financial institutions & enterprise clients in the region
- Track record of top commercial performance in a Payments business with proven ability to grow revenue share
- Experience leading, growing and developing high performing teams
- Ability to effectively manage multiple internal and external stakeholders across varying levels of decision-making and influence, including C-suite executives, Compliance, Legal, Solutions delivery, Treasury, and Finance
- Operationally focused, with an ability to methodically grow a live account, coordinating internal teams using planning, metrics, and organizational structures
- Evidence of expertise in CSM (customer success management) with a metric driven, rigorous and programmatic framework approach
- Excellent negotiation skills with the tenacity to drive commercial value in upsell and cross sell scenarios
- Strong decision maker, able to prioritize through competing demands and complex problems
- Driven, flexible, self-motivated, go-getter, able to accept change and with the ability to work at pace in a rapidly growing and changing environment
- Analytical ability to manage complex reporting, pricing, and cost considerations
- Strong communicator in written and spoken English, Spanish fluency is a big plus
What the job involves
- As Senior Account Director, your primary focus will be on cultivating strong, meaningful relationships that foster revenue growth through strategic upselling and cross-selling initiatives to our current Customers, which include banks, MTOs, PSPs, wallets, and Fintech companies.
- Acting as their trusted advisor, you will guide them through the value and long-term sustainability of global ”pay” and “be paid” service offerings and market expansion via Thunes’ infrastructure, ensuring an exceptional customer experience
- Relationship Management: Build and maintain strong relationships with clients, serving as their primary point of contact for all payment-related matters. Understand their business needs, objectives, and challenges, and proactively address their concerns
- Client Retention and Growth: Develop strategies to retain existing clients and foster their growth within the payments space. Identify upselling and cross-selling opportunities, and work with other stakeholders to expand the client portfolio of services
- Develop account plans and strategies and execute on them to increase revenue and market share
- Work closely with multiple internal functions (e.g. product, sales, compliance, solution delivery and operations) to improve our product and service
- Payment Solutions Consulting: Provide expert advice and guidance to clients on payment solutions. Assist clients in optimizing their payment processes and reducing costs
- Issue Resolution: Act as a liaison between clients and internal teams, ensuring prompt and effective resolution of any payment-related issues or escalations. Collaborate with technical support, operations, network and compliance teams to address client concerns
- Performance Monitoring and Reporting: Monitor and analyse key performance indicators (KPIs) for assigned accounts, such as transaction volumes, revenue, and customer satisfaction. Prepare regular reports and presentations for clients and management, highlighting performance trends and recommending improvement strategies
- Market Research and Competitor Analysis: Stay updated on industry trends, regulatory changes, and emerging technologies in the payments space. Conduct competitor analysis to identify opportunities for product and service differentiation, and contribute to the development of new offerings
- Ensure excellent communication and internal coordination to roll-out new services taking into factors of market specificity (regulation, competition etc.),
- Training and Support: Conduct training sessions and workshops for clients to educate them about new payment products, features, and industry best practices
- Leadership: Effectively lead a small team of AM’s providing guidance and mentorship
- Data: Ensure all specific reports and records are completed timeously including utilisation of our CRM tool with precision
Our take
The way we pay has changed considerably in recent years, but sending international payments online can still be time-consuming and overly complex. Thunes solves this problem by making cross-border payments quicker and easier.
Thunes allows businesses to process payments anywhere in the world, improving their revenue. The company has managed to differentiate itself from traditional payment platforms thanks to their flexibility, transparency and low cost. They have also avoided competing with payment giants such as PayPal, who they now number as a customer. Other clients include Uber, Deliveroo and Grab.
In 2023 Thunes opened offices in Beijing after entering the Chinese market in 2021. This coincides with $60 million in Series C funding that is going towards the expansion of Thunes into new markets via cross-border payments which, alongside China, include Latin America and the Middle East. This indicates a strengthened global reach for Thunes.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jul 2023
$12m
SERIES C
Jun 2023
$60m
SERIES C
Total funding: $232m
Company benefits
- Bonuses
- Regular learning opportunities
- Volunteering opportunities
Company values
- We support personal economies and encourage global inclusion
- We build relationships, not just networks
- We take our responsibilities seriously
Company HQ
Downtown Core, Singapore
Articles
Leadership
Peter de Caluwe
(CEO & Executive Chairman)Previously served as CEO of Ogone and as CEO of Payments at Naspers.
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