Technical Writer, Ping Identity
$96-110k
Salary range applicable to Colorado only, other locations may vary
Identity and access management solutions
Job no longer available
Identity and access management solutions
1001+ employees
Job no longer available
$96-110k
Salary range applicable to Colorado only, other locations may vary
1001+ employees
Company mission
To make digital experiences both secure and seamless for all users, without compromise.
Role
Who you are
- If you love working at the intersection of code and communication, we want to hear from you
- Bachelor’s Degree in English, Journalism, or a related field, or Master’s Degree in Technical Communication, or Bachelor’s degree in Computer Science, Information Systems
- 5+ years of technical writing, preferably for SaaS products
- Experience writing content for developer audiences
- 2+ years of demonstrable, recent experience in API documentation
- Experience with Git and Markdown
- Experience testing API queries successfully and verifying response data
- Experience with writing in a Docs as Code environment
- Proven ability and initiative to learn new tools and technologies
- Excellent written and verbal English-language communication skills
- Strong attention to detail, with an eye for improving existing work
Desirable
- Knowledge of Identity and Access Management (IAM) or software security
- Experience with AsciiDoc
- Experience with enterprise documentation projects and audiences
- Experience as a developer evangelist
- Experience with content reuse
- Experience with IT or application support
What the job involves
- Ping Identity is looking for an experienced Technical Writer III to join our team and help us create world-class developer-focused content, including APIs, SDKs, use cases, etc
- You'll play a critical role in shaping how developers interact with the Ping Identity platform, empowering them to build seamlessly and confidently with our technology
- In this role, you'll collaborate closely with engineers and product managers to craft content that’s technically accurate, but also easy to understand and read
- Whether you're documenting new API endpoints or writing use cases, your work will have a direct impact on the success of our growing developer community
- Create comprehensive technical documentation for a developer audience
- Stay current on identity security technologies and Ping Identity product releases
- Revise existing API documentation and create content for new APIs, use cases, and other developer-oriented resources
- Collaborate with lead writers, engineers, product managers, and other stakeholders to define project requirements
- Develop documentation plans and schedules
- Achieve and maintain relevant product knowledge
- Maintain consistency in tone and style
Our take
Ping Identity is a platform, delivered through both cloud services and on-premises software, providing a comprehensive Identity and Access Management service. In today’s highly connected digital world, digital identity management services — the process of identifying and authenticating users on networks to access services — has become a key aspect of interacting on the internet.
According to the latest forecasts, the digital identity market is worth approximately $60 billion in 2025, with annual growth rates ranging from 16 to 21%, depending on the source. Consequently, competition is heavy for PingIdentity, with some other strong players in the various branches of identity management, including Okta, LastPass, and Duo Security. The merger between PingIdentity and ForgeRock in 2023 went some way to consolidating a firm rooting in the industry for both companies.
Now combined with Forgerock, PingIdentity has successfully attracted considerable funding and serves hundreds of brands, including Morningstar, Vodafone, and GEICO, as well as the governments of Norway, Canada, and Belgium. Alongside this, both companies were acquired by the leading software investment firm, Thoma Bravo, in 2022 before the merger. This acquisition offered a unique opportunity for PingIdentity to further grow and marked the beginning of an exciting new chapter for the combined company and its customers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2020
$93.5m
SERIES E
Sep 2017
$88m
SERIES D
Total funding: $233.5m
Company benefits
- AD&D: Benefit to financially help loved ones in case of accidental death or disability
- 100% Company paid Health Care options
- Vacation Allowance
- Health and Wellbeing resources
- Parental Leave and Family Bonding
- Expert Eye Care and the lastest eye wear
- Range of dental coverage
- Retirement programs with several investment options and financial planning services
- Employee Assistance Program
- Free lunches, snacks, and drinks
- Commuter Offset
Leadership
Andre Durand
(Founder & CEO)Is on the board for Jamf, Executive Chairman of Identiverse. Previously the Co-Founder of Digital ID World, LLC and Founder and General Manager of Jabber, Inc.
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