Junior Account Manager, Stravito
Europe
Market research technology company
Job no longer available
Market research technology company
101-200 employees
Job no longer available
101-200 employees
Company mission
To democratise access to market research and insights, making it fast and easy to use research to make better decisions.
Role
Who you are
- The ideal candidate would have at least 2 years experience in a SaaS organisation in an Account Manager, Business Development or similar commercial role, but it's not essential
- Strong negotiation and communication skills
- Excellent relationship-building and interpersonal abilities
- Ability to understand complex technical concepts
- Results-driven mindset with a focus on customer satisfaction and revenue growth
- Proficiency in CRM software (e.g., Hubspot/Salesforce) and other relevant tools
- Self-motivated and able to work independently while also contributing to a team-oriented environment
What the job involves
- As a Junior Account Manager at Stravito, you will play a pivotal role in our Customer Success organization, focusing on the retention, renewal, and upselling of our enterprise-level customers
- You will be responsible for building strong, long-term relationships with our valued clients, ensuring they receive the maximum value from our solutions, and identifying opportunities for growth
- Customer Retention:
- Proactively engage with assigned enterprise customers to understand their needs, address concerns, and ensure their ongoing satisfaction with our products and services
- This is primarily done in partnership with their Customer Success Manager
- Renewal Management:
- Monitor contract expiration dates and lead the renewal process, negotiating terms, pricing, and timelines to secure customer renewals
- Upselling and Cross-selling:
- Identify opportunities for upselling and cross-selling additional products or services to existing customers, maximizing revenue potential
- This includes reaching out to new business areas to grow across the organisation
- Make sure you then manage the contract process to finalise and close the deals
- Account Planning:
- Develop and execute strategic account plans for each assigned customer, outlining objectives, milestones, and action items to achieve customer success
- Ensure all account information such as contract data, renewal info and deal status are maintained
- Product Knowledge:
- Maintain a deep understanding of our SaaS products and their capabilities to effectively communicate their value to customers
- Issue Resolution:
- Collaborate with internal teams to address customer issues and escalations promptly, ensuring swift resolution and maintaining customer trust
- Customer Advocacy:
- Encourage satisfied customers to become advocates, sharing their success stories and providing references for potential new customers
- Reporting and Analytics:
- Use data and analytics tools to track customer engagement, product usage, and revenue metrics, providing insights for strategic account planning
Our take
Founded in 2017 by market research experts and former employees at iZettle, Stravito is a market research technology company that has worked with companies as large as Carlsberg, Pepsi Lipton, Daonone, and Electrolux to bring market research insights to one platform.
Using its “Netflix for the Market Research world” platform, Stravito aims to make it easier for companies to access consumer insights that can inform their business decisions. Using AI technology, Stravito’s services are cloud-based and centralize everything for a business to quickly garner the insights they need.
As exemplified by its wide breadth of clients and its $12.4 million Series A funding, Stravito is clearly succeeding in its mission and has become a useful asset for many consumer goods-focused companies.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Sep 2021
$14.3m
SERIES A
Apr 2019
$6.5m
SEED
Total funding: $20.8m
Company HQ
Norrmalm, Stockholm, Stockholms län
Leadership
Anders Örbom
(Founder & Board Member)Previously Board Member at IPSOS NORM, CEO of NORM, Founder of Simstore International, Founder of Tasteline Sweden
Andreas Lee
(Founder)Previously Founder at TedLex Partners AB, IPSOS NORM, Tasteline Sweden.
Sarah Lee
(Founder & Chief Of Staff)Currently Boardmember at Microdeb. Previously Boardmember at WeBrock Ventures and CRM Project Manager at Viasat AB.
Thor Olof
(CEO and Founder)Currently Board Member at Trivec. Previously CRO at iZettle and Senior Product Manager at Linden Lab.
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