Digital Sales Representative, Twilio

Expansion

Salary not provided

$34.22 - $47.52 (USD) per hour, applicable to CO, CA, NY & WA based candidates only, may vary on further locations. This role is eligible to earn commissions

Junior and Mid level

Remote from US

Cloud communications software

Job no longer available

Cloud communications software

1001+ employees

B2BArtificial IntelligenceCommunicationInternet of ThingsMachine LearningCloud Computing

Job no longer available

Salary not provided

$34.22 - $47.52 (USD) per hour, applicable to CO, CA, NY & WA based candidates only, may vary on further locations. This role is eligible to earn commissions

Junior and Mid level

Remote from US

1001+ employees

B2BArtificial IntelligenceCommunicationInternet of ThingsMachine LearningCloud Computing

Company mission

To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.

Job

Company

Role

Who you are

Experience selling CPaaS or Marketing Tech solutions
Experience managing existing customers (account management with focus on retention and growth)
At least 2 full years of closing experience in a tech sales role with a record of top performance
An understanding (or interest to understand) the cloud computing/communications business model and excitement for selling to a technical audience while utilizing a solution-oriented approach to selling
Strong written and verbal communication skills, with the ability to effortlessly make complex technical and financial details sound simple
Technical solutions selling experience and enjoys working with real customers-- listening to them and solving problems
High adaptability, with comfort trying new things and building within a rapid-paced environment

What the job involves

This position is needed to play a key role in further growing the business. As our new Digital Sales Representative, you will be responsible for net new customer acquisition, solution selling, and closing deals within our Self Service accounts
Twilio is looking for a Digital Sales Representative who lives the Twilio Magic, is passionate about working with customers, and has experience in selling and closing in the cloud communications platform market
Be an owner: Responsible for net new customer acquisition and driving new revenue for a specific territory while maintaining the highest levels of customer satisfaction
Wear the customer’s shoes:Work with customers across all verticals to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs
Empower others: Work diligently with cross-functional internal teams (Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform
Don't settle: Passionate about what you do, able to think outside of the box, and have world-class interpersonal and communication skills to make complex technical and financial details sound simple
Ruthlessly prioritize: Ability to balance competing priorities and manage multiple projects/deals at the same time
Draw the owl: Passion and ability for thinking outside the box, building out new processes, and helping the team to build a playbook along the way

Our take

Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.

From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.

Although aggressive expansion and lack of maturity in some of its products in the past impacted the company's efficiency, a 2023 restructuring addressed these problems and allowed it to remain competitive. The company has since focussed on profitability, streamlining decision making and R&D to put itself in good stead for future success.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

35% employee growth in 12 months

Glassdoor (3.7)

Company

Funding (last 2 of 6 rounds)

Jul 2015

$130m

SERIES E

Jun 2013

$70m

SERIES D

Total funding: $250.7m

Company benefits

Generous annual time off in all countries
Comprehensive health programs
Programs to help our employees plan for their retirement needs
Generous maternity, paternity, and adoption leaves, as well as family medical care leave
Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
Variety of snacks, drinks, and catered meals in each of our locations
Work from home opportunities

Company HQ

Financial District, San Francisco, CA

Leadership

Khozema Shipchandler

(CEO)

Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.

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