Analyst Relations Manager, Klaviyo
$96-144k
1+ day a week in office
Intelligent marketing automation powered by customer data
Be an early applicant
Intelligent marketing automation powered by customer data
1001+ employees
Be an early applicant
$96-144k
1+ day a week in office
1001+ employees
Company mission
To give online brands direct ownership of their consumer data and interactions, empowering them to turn transactions with customers into long-term relationships—at scale.
Role
Who you are
- 5+ years experience in a marketing automation, CRM, or B2B SaaS company, with at least 3 years in an Analyst Relations role. Agency experience and enterprise software experience strongly preferred
- Bachelor’s degree, preferably in Communications, Journalism, English or related discipline
- Strong office computing skills - Slack, Google Suite, etc
- Excellent verbal and written communication skills - communicate effectively with analysts and management professionals both internal and external
- Ability to work in a small team environment, but also work effectively with all cross-organizational functions
- Must have the ability to juggle multiple high-detail, deadline-sensitive projects, prioritize and meet deadlines
- High energy, enthusiastic team-player
What the job involves
- As part of Klaviyo's product marketing team, as an Analyst Relations Manager, you will own the Klaviyo relationship with key industry analysts
- You will work closely with other members of the marketing, product, and sales teams, and cross-functional groups to advance Klaviyo's position as a leading marketing automation and customer data platform with the analyst community
- You will be responsible for driving strategic programs to top-tier industry analysts
- Key responsibilities of this business critical role include push and pull programs with key analysts that result in Klaviyo’s positive market position; including effective communication of vision, strategy, product direction, customer success and competitive position
- Build and nurture relationships with Tier 1 analysts. This may involve planning strategic consulting engagements, quarterly outreach; invitations to Klaviyo-sponsored events, face-to-face meetings at Conferences/Symposiums
- Build internal consensus for corporate-wide programs through briefings to internal organizations
- Verify and communicate key messages within the organization and out to the analyst community
- Prioritize multiple tasks effectively and perform a variety of deadline driven projects
- Build and maintain proactive relationships with analysts
- Manage incoming analyst requests
- Coordinate briefings and demos
- Manage company presence at analyst conferences
- Monitor, analyze and distribute analyst reports
- Assist with internal requests for analyst research and information
- Project manage multiple, simultaneous, short- and long-duration projects
- Maintain various internal calendars and tracking documents
- Manage analyst contracts, coordinating employee access to reports, developing appropriate briefing materials, and responding to all incoming analyst requests
- Develop / maintain relationships with analysts by writing / submitting content for analyst reports with assistance from product marketing and senior management, and by participating in events such as Analyst & strategy days
- Manage all Tier 2 & 3 analyst relationships and interactions
Our take
Klaviyo is a marketing firm helping growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. From personalised newsletters to automated emails when customers abandon their shopping carts, the marketing automation platform makes it easy for businesses to capture, store, analyze, and predictively use their own data to drive measurable, high-value outcomes.
Klaviyo's CEO, Bialecki, believes that the main problem with e-mail marketing today is that there is a divide between two kinds of tools: analytics tools that help you understand what people are doing on a website, such as what products they are considering, and messaging tools that send them a marketing e-mail. Operating primarily within the retail and eCommerce industry, Klaviyo aims to solve this by offering a tool that brings together analytics and messaging. This allows companies to bring all of their first-party data into a single platform to get a deep understanding of their customers and then activate that data to deliver highly-targeted, personalised communications through email and SMS. In the process, Klaviyo's customers get a deep understanding of their consumers.
Klaviyo is a fast-growing company mainly due to its business model - the firm offers a concrete ROI for Klaviyo’s clients if the software persuades customers to make purchases by treating different types of customers differently. An IPO in 2023 has led to Klaviyo's release of Klaviyo AI, which empowers businesses to unlock revenue-driving opportunities and deliver exceptional customer experiences across channels. Still in its early days of public listing, it will be interesting to see how Klaviyo fares in the years to come.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
46% female employees
4% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"Not only we have a good stipend to spend on learning but we also have development days every quarter, where we can switch off and focus on the areas..."
Funding (last 2 of 6 rounds)
Aug 2022
$100m
LATE VC
May 2021
$320m
SERIES D
Total funding: $778.5m
Company benefits
- Private health care cover
- All full time employees receive equity
- Commuting allowance for when you do travel to the office,
- A very generous education allowance every year for you to spend on learning and development.
- Free books policy - if you’re better off for having read it (or listened to it—audiobooks are covered too!) we’ll pay for it.
- Generous and flexible PTO policy
- Participation in Klaviyo ESPP
Company values
- We always put our customers first.
- We are owners.
- We strive to make the world more equitable.
- We are ambitious.
- We are always learning.
- We collaborate radically.
- We are remarkable.
Company HQ
Financial District, Boston, MA
Articles
Leadership
Andrew Bialecki
(CEO)Previously CTO at RockTech, Senior Engineer at Performable, Lead Engineer at Applied Predictive Technologies and an SDET Intern at Microsoft
Ed Hallen
(Chief Product Officer)Currently an Advisor at Team Engine. Previously worked in Enterprise Business Development at Google, Summer Associate at Accel-KKR and Principal at Applied Predictive Technologies.
Salary benchmarks
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Diversity, Equity & Inclusion at Klaviyo
Katelyn Nnake (Director of Diversity, Equity & Inclusion)
- At Klaviyo one of our key values is "we strive to make the world more equitable"
- In 2023 over 75% of Klaviyos participated in a Klaviyo Resource Group
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