Operations Project Manager, Athelas
Augmedix
$80-120k
+ Equity
Office located in Mountain View, CA
AI to grow healthcare businesses
Job no longer available
AI to grow healthcare businesses
201-500 employees
Job no longer available
$80-120k
+ Equity
Office located in Mountain View, CA
201-500 employees
Company mission
To simplify and improve healthcare delivery through AI and automation.
Role
Who you are
- Proven experience in operations management, customer success, or strategic operations, with a focus on customer retention and engagement
- Strong analytical skills, with the ability to interpret data, perform churn analysis, and implement corrective actions
- Excellent communication skills (both written and verbal), with the ability to interact effectively with internal teams and customers
- High level of organizational skills and attention to detail, ensuring all tasks are completed efficiently and accurately
- Ability to meet deadlines and manage multiple priorities in a fast-paced environment
- Strong problem-solving skills and resourcefulness in addressing customer issues and finding effective solutions
- Collaborative mindset, with the ability to work cross-functionally with diverse teams such as CSM, Engineering, Product, and Customer Support
- Excellent time management and organizational skills
- Reliable, resourceful, and self-driven, with a keen ability to handle various tasks simultaneously
- Proactive and customer-centric mindset, with a commitment to improving the customer experience at every touchpoint
- A collaborative team player with the ability to work across different teams and functions to solve complex problems
- Must consistently demonstrate punctuality and arrive on time for all meetings
What the job involves
- We are seeking an experienced and highly motivated Operations Project Manager to join our Strategic Operations Team
- This role is crucial to ensuring the seamless delivery of high-quality service to our customers, with a strong focus on managing customer retention and churn, driving customer engagement, and improving the overall service experience
- The Operations Project Manager will be responsible for managing customer retention, analyzing churn trends, addressing customer concerns, building dashboards in Retool, and working cross-functionally with the Customer Success Management (CSM), Engineering, Product, and Customer Support teams to enhance customer satisfaction and retention
- Monitor and manage customer churn metrics on a weekly basis, conducting thorough churn analysis to identify trends and areas of concern
- Create post-mortem analyses for churned customers, outlining key learnings and actionable insights to reduce future churn
- Own the customer engagement process, ensuring proactive outreach and consistent communication to build strong, lasting relationships
- Develop strategies to improve customer engagement and service satisfaction
- Address customer concerns and ensure high-quality service delivery
- Monitor note quality, connectivity, and overall service experience, identifying any areas of improvement and implementing corrective actions when necessary
- Identify opportunities to deliver more value to customers by suggesting additional services or deliverables that may enhance their overall experience
- Work closely with the CSM team to ensure customers are aware of all potential value-added services available to them
- Identify and escalate potential customer churn risks to the CSM team, collaborating with them to mitigate any issues and proactively retain at-risk customers
- Collaborate with the operations, CSM, and engineering teams to address customer concerns, including identifying and resolving potential product or service issues
- Work with the CSM team to identify competitor presence and threats, assessing potential impact on customer retention and service strategies
- Manage customer product switches, ensuring smooth transitions and minimal disruption to customer experience
- Identify and report potential bug fixes or app-related issues impacting the customer experience, working closely with engineering and product teams to resolve technical concerns
- Proficient in developing dashboards in Retool for Strategic Operations, providing insights into key metrics such as month-over-month churn, quarterly churn, open projects, and days to project closure, among others
Our take
Today, healthcare providers are tackling the growing challenge of too much paperwork and too little time for patients. Many existing electronic health record (EHR) systems only add to the problem - digital, yes, but often too clunky, time-consuming, and disconnected from the tools doctors actually need. Athelas is tackling this by reimagining how healthcare software works, helping providers spend less time lcicking and more time caring for people.
Athelas offers a full suite of tools that combine AI-powered automation, remote patient monitoring (RPM), and integrated EHR and billing systems. And its newest platform, Athelas AIR, is a next-generation EHR designed to unify clinical and administrative workflows in one intelligent system. By embedding revenue cycle management (RCM) and ambient AI documentation directly into the platform, Athelas AIR strreamlines everything from charting to billing. And the goal is simple, to reduce administrative burden, improve margins, and ultimately, give healthcare teams a smoother, smarter way to work.
The company has made some impressive strides lately too. After achieving unicorn status in 2022 and merging with healthcare software leader Commurein 2023, Athelas is now valued at around $6B. It has also partnered with organizations like Resilient HEalthcare to power at-home care programs, bringing hospital-level technology into patients homes. And with over 100 clients lined up to adopt Athelas AIR, the company is very much positioning itself as a leader in intelligent healthcare infrastructure.
Steph
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2022
$60m
SERIES B
Aug 2021
$72m
SERIES B
Total funding: $156.4m
Company HQ
Jackson Park, Mountain View, CA
Leadership
Tanay Tandon
(Co-Founder & CEO)Alongside Athelas, they are the CEO of Commure. Previously, they were a Researcher at Stanford University AI Department and MetaMind.
Deepika Bodapati
(Co-Founder & COO)Alongside Athelas, they are the COO of Commure. Prior to founding Athelas in 2016, they were a Researcher at Stanford University, Multimodality Molecular Imaging Lab and NASA Ames Research Center.
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