Manager of Customer Success, Scaleway
1-2 days a week in office
Complete cloud ecosystem
Be an early applicant
Complete cloud ecosystem
501-1000 employees
Be an early applicant
1-2 days a week in office
501-1000 employees
Company mission
To build a more sovereign, sustainable, and human-first tech ecosystem.
Role
Who you are
- At least 5 years of experience as Manager, with a proven ability to structure and scale teams in a hyper-growth environment, and implement Customer Success best practices
- Strong knowledge of the Cloud/Tech industry (IaaS, PaaS, SaaS)
- Proven track record of driving revenue through expansion and retention strategies
- Excellent negotiation and executive communication skills
- Experience managing complex accounts and multi-stakeholder environments
- Fluent in English and French
- Data-driven with experience in customer reporting and analytics
- Empathetic leader with strong mentoring and coaching abilities
- Business-minded and results-oriented with a focus on measurable outcomes
- Able to drive alignment and collaboration across departments
- Comfortable navigating technical conversations and learning about cloud solutions
- Excellent listener with strong emotional intelligence and stakeholder management skills
- Proactive, hands-on, and autonomous in complex and fast-paced environments
- Structured, detail-oriented, and capable of managing priorities and ambiguity
What the job involves
- As Scaleway expands in the sovereign cloud space, we're looking for a Manager to drive customer value, retention, and growth
- You will take ownership of our CSM team, guiding strategic accounts and aligning our cloud solutions with client goals
- Your mission will be to manage and scale the Customer Success team, improve adoption and satisfaction, and turn insights into action
- Internally, you’ll act as the voice of the customer and work closely with Sales, Product, and Support to enhance the end-to-end experience and deliver measurable impact
- We work in a collaborative and international environment where the diversity of Scalers, combined with a spirit of sharing, helps bring new projects to life every day, advancing our ambitions together
- You will lead the Customer Success team for France, where you will manage a team of 6 Customer Success Managers, each managing their own portfolio of French clients
- The team is on a transformative path, having evolved from a single flat structure into a more mature, segmented organization. Your role will be key in guiding this next stage of development, particularly through cross-functional collaboration with Sales, Product, and Support teams
- Manage and mentor a team of Customer Success Managers across various verticals
- Oversee strategic accounts and act as an executive sponsor when needed
- Develop and monitor Customer Success Plans to drive value realization, adoption, and expansion
- Coordinate internal stakeholders (Sales, Solutions Architecture, Support, Product, Ops) to align on customer outcomes
- Structure and execute upsell, cross-sell, and renewal strategies
- Represent the voice of the customer internally to shape product roadmap and service enhancements
- Handle high-level escalations, ensuring resolution and maintaining trust
- Monitor customer satisfaction and health scores to anticipate risks and identify opportunities
- Operationalize scalable engagement programs (webinars, training, forums)
- Report on team performance and customer portfolio metrics to executive leadership
Application process
- Screening with our Talent Acquistion
- Second interview : 45 minutes competency based interview with VP customer success
- Third interview will last 1 hour and a half with a business case in english - with the VP Customer Success and 2 customer success managers
- Action plan will be reviewed asynchronously before interview and Q&A during
- Fourth interview will last 30 minutes with our CSO, Doreen Pernel
- To note, one of those interviews will be at the office in Paris with social interaction with the team (Coffee / Lunch)
Our take
Cloud computing is fast increasing in popularity and use, and many companies are turning to the cloud in order to better their functions. Scaleway enables developers and businesses to build, deploy and scale their applications for the cloud, with a focus on providing a range of options so that clients can access exactly what they need.
Scaleway, which labels itself “the cloud of choice”, delivers fully managed offerings for bare metal, containerisation, and serverless architectures. It is attractive, especially to startups, as it offers more flexibility than alternate cloud providers, and it boasts a smooth developer experience, carbon-neutral data centers, and native tools for managing multi-cloud architectures.
Scaleway is used by over 38,000 businesses in 160 countries. Aligning with its focus on bringing the cloud to startups, the company has launched a “Startup Program” where participators can earn cloud credits as well as gaining access to technical expertise and masterclasses. Scaleway has also partnered with Clever Cloud, in order to deliver an efficient alternative to for the automation of app deployment, enriching the product catalogues of both companies.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Company benefits
- 75% reimbursement on public transportation or 200€/year for sustainable mobility
- 200€ discount & 3 domains names on Scaleway Elements
- 120€ to equip yourself at home
- Freebox refund (€50 after 6 months)
- Up to €700 support for Babilou childcare
- Profit-sharing from the Iliad Group
- FlexiFamily: help with childcare, tutoring, and household tasks
- Extended parental and caregiver leave
- Employee share ownership plan at Iliad Group
- Referral Bonus
- 360Learning, Projet Voltaire and LinkedIn Learning free accesses
- Employee benefits through the Employee Work Council (CSE)
- Daily free breakfasts & snacks
- Onsite bedrooms showers and gym
- And all the usual perks provided in the industry (health insurance etc.)
Company HQ
Madeleine, Paris, France
Leadership
Albane Bruyas
(CCO & COO)Before joining Scaleway in 2019, Albane spent nearly 5 years at Toshiba as a Procurement & Purchasing Manager and Operations Director.
Damien Lucas
(CEO)Prior to joining Scaleway in 2023, Damien served as the CPO of Ateme. Before that, he co-founded Anevia where he spent 17 years in various roles, including CEO and CEO.
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