Senior People Ops Specialist, Grafana Labs

• You are highly organized, with strong attention to detail, and you love multitasking with excellent follow-through skills
• You thrive in ambiguity, demonstrating exceptional problem-solving skills and the ability to confidently make decisions even when all information isn't readily available. You understand when to move forward with a "good" solution and iterate to "great," rather than stalling for perfection
• Highly resourceful and adept at both independent work and effective collaboration, demonstrating strong initiative, creative problem-solving skills, and sound judgment
• You are a proactive self-starter, a true "go-getter" who is not afraid to ask questions, challenge the status quo, and drive initiatives forward
• You possess outstanding cross-functional collaboration skills, with a proven ability to build and maintain strong, trusted relationships both within the People team and across all levels of the organization (e.g., Finance, Legal, Leadership)
• You are highly approachable and have a customer service mindset to your role, ensuring that everyone, locally and internationally, has a great interaction with you and the People Operations team
• You are able to adapt to new processes, technologies, and ways of working, thriving in a dynamic, evolving environment
• You are process-oriented and enjoy creating process and structure where there is none, often as part of a team effort
• Ideally, you have experience partnering with or working within People Operations and understand the importance of handling and protecting sensitive and confidential information

Desirable

• The Sr People Ops Specialist will be a key contributor and collaborative expert in managing the entire employee lifecycle
• Working as part of a team of Senior People Operations Specialists, you will jointly own and drive critical processes, from global onboarding and offboarding, leave management, compensation operations, and essential collaborations with payroll and finance
• This role carries a broad remit, offering a unique opportunity to collectively establish and refine global People processes within a fast-paced, remote-first, and highly international environment
• The team members that the Sr People Ops Specialist support are based in multiple time zones, across 40+ different countries
• Manage new hire documentation from offer acceptance, including global Right to Work checks, background screens, and I-9 Documentation, ensuring a first-class onboarding experience
• Oversee global contract creation and the background check process, supporting contingent onboarding as needed
• Research, build, and continuously improve scalable People tools and processes, identifying opportunities for efficiency and automation
• Support international entity establishments and key annual People processes such as performance, compensation, promotions, and levelling
• Act as a key point of contact for team member inquiries, providing prompt and accurate resolutions
• Manage and maintain all global People templates, including employment verifications, visa support, offer letters, and contracts, and coordinate candidate visa processes
• Prepare and ensure timely submission of monthly payroll updates, partnering closely with the Finance team for accurate documentation
• Administer, enhance, and audit all People systems (e.g., Workday, Tangelo, Freshservice), driving data integrity across platforms