Product Manager, ServiceUp
$100-160k
More information about location
Car management platform
Open for applications
Car management platform
21-100 employees
Open for applications
$100-160k
More information about location
21-100 employees
Company mission
To create the best experience in car repair while empowering the 200,000+ independent auto shops to build stronger relationships with their customers and compete in the new economy.
Role
Who you are
- We are looking for an experienced Product Manager that has experience with ticketing
- You should have a strong product sense, customer-first mindset, and the ability to navigate both business and technical complexities
- Bachelor’s degree in Computer Science, Engineering, Business, or a related field
- 5-7 years of Product Management experience, preferably in a growth-stage startup
- Proven experience launching and managing B2B or SaaS products, with a strong emphasis on platform and workflow optimization
- Ability to work cross-functionally, aligning stakeholders across Sales, Engineering, and Operations
- Strong analytical and problem-solving skills, with experience using data-driven insights to inform decisions
- Excellent communication skills, with the ability to translate technical requirements into business outcomes
Desirable
- Experience working in ticketing systems with call centers
- Strong UX intuition with a focus on workflow optimization for business users
- SaaS experience
- Ability to manage competing priorities and work in a fast-paced, ambiguous environment
- Automotive Repair experience a plus
What the job involves
- We are looking for a Product Manager to own and develop our repair management platform supporting ticketing, service advisors, end users, and shops—ensuring an intuitive, data-driven, and scalable experience for all stakeholders
- As a Product Manager, you will contribute the strategy and execution of our platform for customers, partners, and internal users, ensuring it meets the needs of stakeholders
- You will collaborate closely with Sales, Engineering, and Operations, bridging business and technology to deliver a best-in-class product
- Your success will be measured by product adoption, customer satisfaction, and revenue impact
- Develop a deep understanding of customer needs, pain points, and business goals to shape the product roadmap
- Work closely with engineering and design teams to prioritize, define, and deliver impactful product features
- Own and maintain the product backlog, ensuring clear prioritization and execution of key roadmap initiatives
- Collaborate with Sales and Marketing to drive product adoption, engagement, and revenue growth
- Build data-driven insights by monitoring user behavior, customer feedback, and product performance
- Partner with Service Advisors and Fleet Users to enhance workflows, automation, and efficiency
- Identify opportunities to improve retention and proactively address pain points for fleet users and shops
- Ensure seamless integration of the dashboard with internal systems and external partners
- Provide product training, demos, and support to customers and internal teams
Our take
Despite $150 billion being spent on auto repair each year, the industry is fragmented. ServiceUp is making car maintenance more convenient by connecting consumers, via its app, to an expert car care advocate who manages the entire repair process.
The autotech company has plans to be an all-in-one platform for car maintenance, offering a unique model that essentially brings the ease of food delivery to the auto repair industry. Its innovative service is seeing success, notably growing its revenue by 20% month-over-month in its founding year, and has built out its repair network to over 150 auto shops across multiple US states.
Already, the market response has been strong and ServiceUp will only strengthen as it uses Series A funding to accelerate expansion into new markets, as well as investing in machine learning and artificial intelligence capabilities, product and business development, and expanding field operations.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Sep 2022
$14.5m
SERIES A
Total funding: $14.5m
Company HQ
Los Gatos, CA
Leadership
Brett Carlson
(CEO)Previously founded Betyah and Independent Brokers INC, and acted as Chief Business Officer for Swim.it. Experience as a Consultant for Kinetica, in Sales for Oracle, Resonate Software, Gartner, and Cloudera.
Brett Dashe
(Head of Revenue)Previously acted as Director of Sales for Snap-File, Senior Account Executive for Box, Enterprise Account Manager for Granicus, and Outside Sales Manager for Hilton. Sits on the Board for Dash Data.
Javier Muniz
(CTO)Previously co-founded and acted as CTO for Granicus. Experience as Executive Advisor for PrimeGov, Senior Vice President of Engineering for Crownpeak, Software Engineer for Brodia, and Tools Engineer for WebTV Networks and Microsoft Corporation.
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