Product Manager, ServiceUp
$100-160k
More information about location
Office located in Los Gatos, CA
Fleet repair platform
Job no longer available
Fleet repair platform
21-100 employees
Job no longer available
$100-160k
More information about location
Office located in Los Gatos, CA
21-100 employees
Company mission
To replace fragmented, manual repair processes with one connected platform for fleets and repair shops.
Role
Who you are
- We are looking for an experienced Product Manager that has experience with ticketing
- You should have a strong product sense, customer-first mindset, and the ability to navigate both business and technical complexities
- Bachelor’s degree in Computer Science, Engineering, Business, or a related field
- 5-7 years of Product Management experience, preferably in a growth-stage startup
- Proven experience launching and managing B2B or SaaS products, with a strong emphasis on platform and workflow optimization
- Ability to work cross-functionally, aligning stakeholders across Sales, Engineering, and Operations
- Strong analytical and problem-solving skills, with experience using data-driven insights to inform decisions
- Excellent communication skills, with the ability to translate technical requirements into business outcomes
Desirable
- Experience working in ticketing systems with call centers
- Strong UX intuition with a focus on workflow optimization for business users
- SaaS experience
- Ability to manage competing priorities and work in a fast-paced, ambiguous environment
- Automotive Repair experience a plus
What the job involves
- We are looking for a Product Manager to own and develop our repair management platform supporting ticketing, service advisors, end users, and shops—ensuring an intuitive, data-driven, and scalable experience for all stakeholders
- As a Product Manager, you will contribute the strategy and execution of our platform for customers, partners, and internal users, ensuring it meets the needs of stakeholders
- You will collaborate closely with Sales, Engineering, and Operations, bridging business and technology to deliver a best-in-class product
- Your success will be measured by product adoption, customer satisfaction, and revenue impact
- Develop a deep understanding of customer needs, pain points, and business goals to shape the product roadmap
- Work closely with engineering and design teams to prioritize, define, and deliver impactful product features
- Own and maintain the product backlog, ensuring clear prioritization and execution of key roadmap initiatives
- Collaborate with Sales and Marketing to drive product adoption, engagement, and revenue growth
- Build data-driven insights by monitoring user behavior, customer feedback, and product performance
- Partner with Service Advisors and Fleet Users to enhance workflows, automation, and efficiency
- Identify opportunities to improve retention and proactively address pain points for fleet users and shops
- Ensure seamless integration of the dashboard with internal systems and external partners
- Provide product training, demos, and support to customers and internal teams
Our take
Vehicles repairs are still managed through a mix of phone calls, emails, spreadsheets, and disconnected repair shops, making it hard for fleets and insurers to track costs and monitor progress. ServiceUp simplifies that process by bringing everything into one platform. From managing repairs and estimates to tracking jobs in real time, it gives customers a single place to oversee the entire repair process.
The platform connects fleets with repair shops, standardizes communication, and gives customers visibility into every job. It also recently expanded into Class 4-8 commercial vehicles, meaning businesses can now manage light, medium, and heavy-duty vehicles through the same system, making it especially useful for mixed fleets.
With the company recently raising $55, bringing its total funding to $70M, showing just how strong demand is for this sort of approach. Now the company plans to expand into new markets and continue developing its platform, putting it in a prime position as fleets increasingly look for more efficient ways to manage repairs.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Jul 2025
$55m
SERIES B
Sep 2022
$14.5m
SERIES A
Total funding: $69.5m
Company HQ
Campbell, CA
Leadership
Brett Carlson
(Co-Founder & CEO)Previously founded Betyah and Independent Brokers INC, and acted as Chief Business Officer for Swim.it. Experience as a Consultant for Kinetica, in Sales for Oracle, Resonate Software, Gartner, and Cloudera.
Brett Dashe
(Co-Founder & Head of Revenue)Previously acted as Director of Sales for Snap-File, Senior Account Executive for Box, Enterprise Account Manager for Granicus, and Outside Sales Manager for Hilton. Sits on the Board for Dash Data.
Javier Muniz
(CTO)Previously co-founded and acted as CTO for Granicus. Experience as Executive Advisor for PrimeGov, Senior Vice President of Engineering for Crownpeak, Software Engineer for Brodia, and Tools Engineer for WebTV Networks and Microsoft Corporation.
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