Product Manager, ServiceUp

• We are looking for an experienced Product Manager that has experience with ticketing
• You should have a strong product sense, customer-first mindset, and the ability to navigate both business and technical complexities
• Bachelor’s degree in Computer Science, Engineering, Business, or a related field
• 5-7 years of Product Management experience, preferably in a growth-stage startup
• Proven experience launching and managing B2B or SaaS products, with a strong emphasis on platform and workflow optimization
• Ability to work cross-functionally, aligning stakeholders across Sales, Engineering, and Operations
• Strong analytical and problem-solving skills, with experience using data-driven insights to inform decisions
• Excellent communication skills, with the ability to translate technical requirements into business outcomes

Desirable

• We are looking for a Product Manager to own and develop our repair management platform supporting ticketing, service advisors, end users, and shops—ensuring an intuitive, data-driven, and scalable experience for all stakeholders
• As a Product Manager, you will contribute the strategy and execution of our platform for customers, partners, and internal users, ensuring it meets the needs of stakeholders
• You will collaborate closely with Sales, Engineering, and Operations, bridging business and technology to deliver a best-in-class product
• Your success will be measured by product adoption, customer satisfaction, and revenue impact
• Develop a deep understanding of customer needs, pain points, and business goals to shape the product roadmap
• Work closely with engineering and design teams to prioritize, define, and deliver impactful product features
• Own and maintain the product backlog, ensuring clear prioritization and execution of key roadmap initiatives
• Collaborate with Sales and Marketing to drive product adoption, engagement, and revenue growth
• Build data-driven insights by monitoring user behavior, customer feedback, and product performance
• Partner with Service Advisors and Fleet Users to enhance workflows, automation, and efficiency
• Identify opportunities to improve retention and proactively address pain points for fleet users and shops
• Ensure seamless integration of the dashboard with internal systems and external partners
• Provide product training, demos, and support to customers and internal teams